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Plusnet please help - Broadband speed is unbearably slow!

lizasquires
Newbie
Posts: 2
Registered: ‎29-06-2016

Plusnet please help - Broadband speed is unbearably slow!

For the last couple of weeks now my broadband has been pretty much none existent!

Normally, in the house my Children are able to watch Netflix and I can study online, but this has become impossible.

Sky TV is struggling and downloading takes hours.  If the kids watch Netflix it constantly keeps trying to load back up and trying to do my studies on the internet is awful.

Before a couple of weeks ago everything was fine.  I've tried re booting the router and also changing the channels as requested.

 

I really can't bear this anymore.  Please help to find the problem

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 229
Registered: ‎01-01-2012

Re: Plusnet please help - Broadband speed is unbearably slow!

I'm just looking into this for you.

[edit]

Can you monitor it over the next 24 hours? We've made some remote changes which should help.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
lizasquires
Newbie
Posts: 2
Registered: ‎29-06-2016

Re: Plusnet please help - Broadband speed is unbearably slow!

Yes, of course