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Plusnet payment query

gleneagles
Aspiring Legend
Posts: 11,105
Thanks: 2,459
Fixes: 17
Registered: ‎02-08-2007

Plusnet payment query

As my credit card is due to expire this month Plusnet asked me to update my new card details but on entering these details the commencement date (May) is not accepted so I am unable to enter them until next month. My payments to Plusnet are made early in the month so my concern is that I might not have time to get them altered in time.
The card number remains the same, its just the start and expiry dates that differ.
I Have raised a ticket about this.
We are born into history and history is born into us.
2 REPLIES 2
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet payment query

In four or five years time they might get round to fixing this! Sad
http://usergroup.plus.net/forum/index.php/topic,6195.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet payment query

BTW - did you try editing your primary card details or adding your replacement card as a secondary card?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£14.40/month)
Mobile: iD mobile (£4/month)