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Plusnet outage

Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Plusnet outage

Hi
Anyone else been disconnected from Plusnet this afternoon?
Unable to reconnect despite restarting router.
BT modem seems fine  (fibre)
Any ETA on when things will be sorted would be very appreciated!
190 REPLIES
Darkness
Newbie
Posts: 6
Registered: 02-05-2013

Re: Plusnet outage

Same situation for me. Internet is down.
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Plusnet outage

SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Plusnet outage

I was disconnected too and wouldn't reconnect without a reboot of the router.  Without the reboot, the IP address was set to 172.x.x.x not my static address which indicated that Plusnet is not authenticating my login.
BT ONT was green at all times.
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Plusnet outage

Well guess I'm glad it's not just me.
Have rebooted the router once already but not the modem.
I see by that link Plusnet might be looking into it then...
Is it worth rebooting router yet ?!!!
SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Plusnet outage

@Justin7
I was only down for 10 minutes starting just before 3pm so the original PN support post at 13:38 shows that the issue is ongoing and possibly expanding.
Worth a router reboot to see if it is working in your area.
hazzamon
Grafter
Posts: 33
Registered: 11-03-2011

Re: Plusnet outage

21CN connection here. Same problem as other posters - most attempts to connect result in CHAP authentication errors, occasionally getting assigned a private class B address for WAN instead.
Good thing my router supports USB tethering my phone as a fallback!
twig
Newbie
Posts: 6
Registered: 06-05-2012

Re: Plusnet outage

It'd be nice to get an actual reason for this or at least confirmation that plusnet know what the issue is as it's getting annoying now.
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Plusnet outage

Thank goodness for mobile broadband.
What router are you able to tether to your phone?
Any chance Plusnet could feed us some useful info/recognition?!
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet outage

Our network engineers are working on resolving this ASAP.
No ETA just yet. As soon as I get an update I will let you know.
chenks76 kindly posted our service status page which will best your best point of update:
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
Justin7
Grafter
Posts: 215
Registered: 28-10-2012

Re: Plusnet outage

Thanks Plusnet Matt.
Looking forward to that eta update!
johncov26
Dabbler
Posts: 23
Thanks: 1
Registered: 29-08-2014

Re: Plusnet outage

Quote from: georgelnx
I was disconnected too and wouldn't reconnect without a reboot of the router.  Without the reboot, the IP address was set to 172.x.x.x not my static address which indicated that BT did not connect me to Plusnet to authenticate my login.
BT ONT was green at all times.


That IP address is for the old TR69 system which used to download and set up your router and auth info for you. I don't think it works on FTTC but your router will be pointing to tr69@plusdsl.net or something like that - as it dosen't know where else to go. BT is routing you just fine otherwise it would be a BT outage
sotonskyblue
Grafter
Posts: 30
Registered: 11-09-2013

Re: Plusnet outage

Looks like fairly big outage from comments:
http://downdetector.co.uk/problems/plusnet
hazzamon
Grafter
Posts: 33
Registered: 11-03-2011

Re: Plusnet outage

Update: My router has now been assigned my normal static IP as of 15:49 BST. Internet is back up, for now...
EDIT:
Quote from: sotonskyblue
Looks like fairly big outage from comments:
http://downdetector.co.uk/problems/plusnet

Judging by the graphs on the main page of that site, EE & Virgin appear to be having significant problems today too!
MattyC
Champion
Posts: 3,192
Thanks: 161
Fixes: 46
Registered: 10-04-2014

Re: Plusnet outage

Glad to hear you're back on, hazza.
The service status has updated. However we're still awaiting a significant response from our network engineers.
My apologies guys.
Fridays eh? Roll eyes
ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet