Plusnet outage
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Plusnet outage
29-08-2014 3:08 PM
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Anyone else been disconnected from Plusnet this afternoon?
Unable to reconnect despite restarting router.
BT modem seems fine (fibre)
Any ETA on when things will be sorted would be very appreciated!
Re: Plusnet outage
29-08-2014 3:10 PM
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Re: Plusnet outage
29-08-2014 3:10 PM
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Re: Plusnet outage
29-08-2014 3:13 PM
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BT ONT was green at all times.
Re: Plusnet outage
29-08-2014 3:15 PM
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Have rebooted the router once already but not the modem.
I see by that link Plusnet might be looking into it then...
Is it worth rebooting router yet ?!!!
Re: Plusnet outage
29-08-2014 3:20 PM
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I was only down for 10 minutes starting just before 3pm so the original PN support post at 13:38 shows that the issue is ongoing and possibly expanding.
Worth a router reboot to see if it is working in your area.
Re: Plusnet outage
29-08-2014 3:22 PM
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Good thing my router supports USB tethering my phone as a fallback!
Re: Plusnet outage
29-08-2014 3:28 PM
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Re: Plusnet outage
29-08-2014 3:30 PM
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What router are you able to tether to your phone?
Any chance Plusnet could feed us some useful info/recognition?!
Re: Plusnet outage
29-08-2014 3:30 PM
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No ETA just yet. As soon as I get an update I will let you know.
chenks76 kindly posted our service status page which will best your best point of update:
http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=adsldial
Re: Plusnet outage
29-08-2014 3:32 PM
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Looking forward to that eta update!
Re: Plusnet outage
29-08-2014 3:33 PM
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Quote from: georgelnx I was disconnected too and wouldn't reconnect without a reboot of the router. Without the reboot, the IP address was set to 172.x.x.x not my static address which indicated that BT did not connect me to Plusnet to authenticate my login.
BT ONT was green at all times.
That IP address is for the old TR69 system which used to download and set up your router and auth info for you. I don't think it works on FTTC but your router will be pointing to tr69@plusdsl.net or something like that - as it dosen't know where else to go. BT is routing you just fine otherwise it would be a BT outage
Re: Plusnet outage
29-08-2014 3:47 PM
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Re: Plusnet outage
29-08-2014 3:49 PM
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EDIT:
Quote from: sotonskyblue Looks like fairly big outage from comments:
http://downdetector.co.uk/problems/plusnet
Judging by the graphs on the main page of that site, EE & Virgin appear to be having significant problems today too!
Re: Plusnet outage
29-08-2014 3:54 PM
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The service status has updated. However we're still awaiting a significant response from our network engineers.
My apologies guys.
Fridays eh?
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