Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
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Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
02-04-2015 11:44 AM
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Welcome aboard. Good to hear that the speed is close to what you were getting with Talk Talk. As ejs asked, please post your router stats and the other information referenced in the speed issues link below. We can then take a look and see if your line is delivering its full potential.
As for price changes next year / end of contract, well that's a matter for the future... At which time, contact retentions and see if they can find a deal which entices you to stay.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
02-04-2015 11:55 AM
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Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 6:10 PM
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Quote from: Townman Hi Puzzledoff,
Welcome aboard. Good to hear that the speed is close to what you were getting with Talk Talk. As ejs asked, please post your router stats and the other information referenced in the speed issues link below. We can then take a look and see if your line is delivering its full potential.
As for price changes next year / end of contract, well that's a matter for the future... At which time, contact retentions and see if they can find a deal which entices you to stay.
Thanks - as requested:
Type Fast Path
Status SHOWTIME
Downstream Upstream
Data rate(Kbps) 4084Kb 784Kb
Noise Margin 6 7
Output power(dBm) 128 182
Attenuation(dB) 66 30
Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 6:35 PM
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Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 7:26 PM
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Quote from: ejs That is displaying a very high downstream attenuation value, it seems almost impossibly high considering the speed. But that in itself shouldn't be a problem, and if you're satisfied with the speed you could ignore it.
Thanks. I won't pretend that I understand that, but given that I'm more than 2.5 miles from the exchange I'm probably doing as well as can be expected. Probably better, in fact! Fibre would be the solution, but it's more than I want to spend.
Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 7:43 PM
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Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 7:51 PM
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Re: Plusnet offers estimated just 1mbps, TalkTalk provides 3.5mbps - dare I switch?
03-04-2015 10:21 PM
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Do you have another router you can try. As ejs has observed, the router has reported markedly different line attenuation figures, which U.S. a bit worrying. The earlier 53db is right for your stated distance from the exchange and of the right order for the reported synch speeds. 66dB is plain wrong for both the distance (it implies 4.8km / 3 miles) and the current synch speed. It might therefore point to an iffy router.
You can check your distance to the exchange here - http://www.kitz.co.uk/adsl/adslchecker.php
The line profile (data speed limit) is 88.2% of the synch speed. Generally data speed tests come in at a slightly lower level.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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