cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet line speed stuck.

DaveG
Grafter
Posts: 27
Registered: ‎19-02-2013

Plusnet line speed stuck.

I thought the current line speed shown for my account would change to reflect the current BT profile for the line but this never seems to happen.
It is currently about 2Mb lower than the profile from the BT speed test.
Is there anything a user can do to give it a nudge?
Thanks.
2 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Plusnet line speed stuck.

There's nothing from an end user point of view unfortunately, however you and many others will be pleased to hear that the scripts we use to update these have been completely stripped down and re-written. They need fully testing and then allocating to a rollout window, but it's looking promising at the moment.
I've given your profile a nudge.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
DaveG
Grafter
Posts: 27
Registered: ‎19-02-2013

Re: Plusnet line speed stuck.

Thanks Chris,
Although the difference wasn't that great I did find it a bit odd that it never changed.
I assume from your comments that this has been an ongoing problem for a while.
Best of luck with the new scripts.
Dave