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Plusnet line speed and BT IP Profile mismatch for FTTC

cowabunga
Newbie
Posts: 3
Registered: 29-11-2013

Plusnet line speed and BT IP Profile mismatch for FTTC

The BT wholesale speedtest indicates that my FTTC line has an IP profile of 77.42 Mbps, but the current line speed from Plusnet is only showing up as 69.4 Mb. Could you raise my current line speed to match my IP profile from BT please?
I submitted a ticket at faults.plus.net (#80066536) on Saturday, but despite receiving a message stating that it will take up to 24 hours to investigate the fault, I have yet to receive a reply after 3 days for what should have been a very simple operation.
9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Hi cowabunga,
I've just increased the profile for you.
Quote
I submitted a ticket at faults.plus.net (#80066536) on Saturday...

For a profile adjustment like this I'd just post on the forum rather than raise a fault.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
cowabunga
Newbie
Posts: 3
Registered: 29-11-2013

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Thanks for the quick response!
hongsubchat
Newbie
Posts: 6
Registered: 21-03-2014

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Hi, I think I have a similar problem where my current line speed states 68 Mb, but results from the bt wholesale test shows significantly slower speeds.
Plusnet Help Team
Plusnet Help Team
Posts: 13,313
Thanks: 218
Fixes: 64
Registered: 27-04-2007

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Sorry to hear that hongsubchat,
I can see there's an engineer due to visit in a few days time so let us know how that goes.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
cre
Newbie
Posts: 2
Registered: 24-03-2014

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Quote from: _Adam_Walker_

For a profile adjustment like this I'd just post on the forum rather than raise a fault.
Adam

Being cheeky and tagging on this thread, seeing as how you've just metioned it's quicker on here, I've just raised #83290413 but in light of your comment, posting here in case you can fix quicker:
For at least the last few days (possibly longer) we've had slower than usual broadband speeds.
From our initial welcome email:
-- Estimated line speed: 3Mbps
-- Current line speed: 5.7Mbps
We've run at around 5.5Mbps for the last several months, however our current connection rate is down to 1.4Mbps:
(from thinkbroadband speed tests and also: https://portal.plus.net/my.html?action=data_transfer_speed)
--Estimated line speed:
--There's no speed estimate currently held on your account.
--Current line speed:
-- 1.4 Mb
I've run a BTW perfomance test and get the following results:
--Download speed achieved during the test was - 1.33 Mbps
--For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
--IP Profile for your line is - 6.44 Mbps
Can you rectify the line speed to match the BT IP Profile please?
(Assuming that is the issue.)
Many Thanks,
Cre.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Hi Cre,
I've just made some adjustments to your Speed Profile which should resolve the issue for you.
Please let us know if you have any further issues.
Chris Pettitt
Cloud Environments Engineer
cre
Newbie
Posts: 2
Registered: 24-03-2014

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Many Thanks Chris, seems to be back up to speed.
Good work, much appreciated.
hongsubchat
Newbie
Posts: 6
Registered: 21-03-2014

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Hello again. The engineer has just visited and said that everything is working fine. He showed me that my line is running at 68m and advised against using wifi to get max speeds. I have just done some more speed tests (bt wholesale, plugged into router) and it shows 40m download speed.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet line speed and BT IP Profile mismatch for FTTC

Hello!
I'll reply to you here http://community.plus.net/forum/index.php/topic,125382.0.html Smiley
Chris Pettitt
Cloud Environments Engineer