Plusnet line speed and BT IP Profile mismatch for FTTC
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Plusnet line speed and BT IP Profile mismatch for FTTC
21-01-2014 10:36 AM
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I submitted a ticket at faults.plus.net (#80066536) on Saturday, but despite receiving a message stating that it will take up to 24 hours to investigate the fault, I have yet to receive a reply after 3 days for what should have been a very simple operation.
Re: Plusnet line speed and BT IP Profile mismatch for FTTC
21-01-2014 10:52 AM
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I've just increased the profile for you.
Quote I submitted a ticket at faults.plus.net (#80066536) on Saturday...
For a profile adjustment like this I'd just post on the forum rather than raise a fault.
Adam
Re: Plusnet line speed and BT IP Profile mismatch for FTTC
21-01-2014 11:01 AM
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Re: Plusnet line speed and BT IP Profile mismatch for FTTC
21-03-2014 10:44 PM
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Re: Plusnet line speed and BT IP Profile mismatch for FTTC
24-03-2014 11:05 AM
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Re: Plusnet line speed and BT IP Profile mismatch for FTTC
24-03-2014 8:23 PM
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Quote from: _Adam_Walker_
For a profile adjustment like this I'd just post on the forum rather than raise a fault.
Adam
Being cheeky and tagging on this thread, seeing as how you've just metioned it's quicker on here, I've just raised #83290413 but in light of your comment, posting here in case you can fix quicker:
For at least the last few days (possibly longer) we've had slower than usual broadband speeds.
From our initial welcome email:
-- Estimated line speed: 3Mbps
-- Current line speed: 5.7Mbps
We've run at around 5.5Mbps for the last several months, however our current connection rate is down to 1.4Mbps:
(from thinkbroadband speed tests and also: https://portal.plus.net/my.html?action=data_transfer_speed)
--Estimated line speed:
--There's no speed estimate currently held on your account.
--Current line speed:
-- 1.4 Mb
I've run a BTW perfomance test and get the following results:
--Download speed achieved during the test was - 1.33 Mbps
--For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps.
--IP Profile for your line is - 6.44 Mbps
Can you rectify the line speed to match the BT IP Profile please?
(Assuming that is the issue.)
Many Thanks,
Cre.
Re: Plusnet line speed and BT IP Profile mismatch for FTTC
25-03-2014 12:49 PM
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I've just made some adjustments to your Speed Profile which should resolve the issue for you.
Please let us know if you have any further issues.
Re: Plusnet line speed and BT IP Profile mismatch for FTTC
25-03-2014 7:07 PM
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Good work, much appreciated.
Re: Plusnet line speed and BT IP Profile mismatch for FTTC
27-03-2014 3:11 PM
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Re: Plusnet line speed and BT IP Profile mismatch for FTTC
27-03-2014 3:30 PM
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I'll reply to you here http://community.plus.net/forum/index.php/topic,125382.0.html
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- Re: Plusnet line speed and BT IP Profile mismatch ...