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Plusnet line profile problem !!

bobbygeorge
Grafter
Posts: 373
Registered: 30-07-2007

Plusnet line profile problem !!

I recently noticed all my browsing activity is terribly slow so I did a speed test and got this result  Angry

I am synced at 6912/448 currently. I looked at my Plusnet Line Profile and it is at 250 which is obviously the cause of the problem.
Can someone look into this please before I raise a fault !
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Plusnet line profile problem !!

Hiya,
This isn't a problem with our profile, it's the BT one.
It should pick back up fairly quickly, at which point your speeds will return.
scootie
Grafter
Posts: 4,799
Registered: 03-11-2007

Re: Plusnet line profile problem !!

whats your bt profile http://www.speedtester.bt.com/ if thats 250 then youve had low sync event and with an increase in sync to 6000  should get your profile back in 1day an not 3days.
if its not the above have you gone over your usage limit?
james got in there first boy hes on fire today you getting paid per post today or sumthin Grin
pierre_pierre
Grafter
Posts: 19,757
Registered: 30-07-2007

Re: Plusnet line profile problem !!

its the new home new broom treatment today Roll eyes Roll eyes
bobbygeorge
Grafter
Posts: 373
Registered: 30-07-2007

Re: Plusnet line profile problem !!

Quote from: Jameseh
Hiya,
This isn't a problem with our profile, it's the BT one.
It should pick back up fairly quickly, at which point your speeds will return.

You sure James .. BT have my line profile at 6000 and only achieved 23kbps on their speed test  ..
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Plusnet line profile problem !!

Thanks - I've just amended our profile.
If you try rebooting in about 5 minutes you should see an improvement in speed.
bobbygeorge
Grafter
Posts: 373
Registered: 30-07-2007

Re: Plusnet line profile problem !!

Thanks james ..
speeds are back up again  Wink