Plusnet line profile dynamics.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Plusnet line profile dynamics.
Plusnet line profile dynamics.
16-11-2011 9:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Question is.. why not? What causes the PN profile to lose contact with the BT one? And is it happening more recently that before?
Re: Plusnet line profile dynamics.
16-11-2011 9:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet line profile dynamics.
16-11-2011 9:53 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote Question is.. why not? What causes the PN profile to lose contact with the BT one?
I may need into this further but I'm sure our profiles don't update to match the BT one sin real-time.
As for what might cause it to fail, one possibility would be us not receiving the relevant reports from BT or our systems not processing them correctly.
Quote And is it happening more recently that before?
Do you mean is it happening more frequently than before? If so I don't believe so, I'm aware that a few of you have been posting about this but I've not personally noticed that happening more than usual.
Re: Plusnet line profile dynamics.
16-11-2011 10:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If the profiles don't update in real time then some kind of update sequence must run at regular intervals (once, twice daily?). I would have thought that if the BT speedtester successfully reports a line profile then it is, at least, available for PN to use?
Re: Plusnet line profile dynamics.
16-11-2011 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet line profile dynamics.
16-11-2011 10:30 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet line profile dynamics.
16-11-2011 11:01 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet line profile dynamics.
16-11-2011 6:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Plusnet line profile dynamics.
16-11-2011 8:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As far as I'm aware it's not the same on fibre, as fibre works on banded profiles and react differently to speed changes.
Jojo
Re: Plusnet line profile dynamics.
16-11-2011 11:33 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Thanks for the reply Jojo, still puzzled about why my PN profile gets reduced whenever there is a glitch in the BT profile but never seems to go back up again until I ask. Mine has now been reset to 37Mb (ticket 48869645) with the comment "If this happens again please alert us and we will look into this further."
Quote from: Joanne Hi KevinG,
As far as I'm aware it's not the same on fibre, as fibre works on banded profiles and react differently to speed changes.
Jojo
Re: Plusnet line profile dynamics.
16-11-2011 11:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: MrT My experience is that falls in BT profile are reflected very quickly on PN systems.
Thats how it appears to me as well, but then with me it will not go above the speed shown on the BT website as your estimated postcode/line speed. even though i get an IP profile 50% more then that.
I bought a 2wire router at a boot sale sunday for 50p plugged it in and set it up for plusnet and it did connect, but was obviously faulty, it only connected at 0.25Kb, bang went my IP profile, but later recovered to normal.
Next day plusnet line speed had recovered to 4Mb which is the BT estimate as above, but had to ask to have it altered to match my normal BT IP profile.
roll on the 12th
mike
Re: Plusnet line profile dynamics.
17-11-2011 8:19 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My feeling is that yours would have picked up but would have taken just a bit longer.
Jojo
Re: Plusnet line profile dynamics.
17-11-2011 4:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
As you know, I've recently had the same experience as Kevin G (I'm on FTTC). I had a voice line fault in September which didn't affect the broadband. The line was cut and repaired; I ran the BT speedtest later that day and was relieved to see that the profile was still 38717. However, my Plusnet line speed had dropped from 37 Mb to 35 Mb. I didn't attach any significance to this until recently when I noticed it was still down at 35Mb. You kindly got it back up to 37Mb for me.
Everybody's experience seems to indicate that Plusnet are not always responding to line speed increases. It should be done automatically and promptly rather than you having to do it manually following a request in this forum.
Re: Plusnet line profile dynamics.
17-11-2011 8:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: ffox Everybody's experience seems to indicate that Plusnet are not always responding to line speed increases. It should be done automatically and promptly rather than you having to do it manually following a request in this forum.
I don't think it really is PlusNet at fault, they're just going on what they get from BTw. The issue is more than likely at BTw's door (setting up the new system but not rolling it out to other ISPs yet, has caused some delta reports to fail in updating automatically).
Re: Plusnet line profile dynamics.
18-11-2011 9:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
There are obviously quite a few people with profile mis-matches that require manual tweaking; if PN knows that this is happening and the reason why, wouldn't it be wise to just tell everyone that there's a risk of a mis-match occurring and that hopefully it will be fixed fairly soon?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: Plusnet line profile dynamics.