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Plusnet ip profile different to Bt

ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Plusnet ip profile different to Bt

Hi,
Just done a BT  wholesale ip profile test which is different to the plusnet one

1. Best Effort Test: -provides background information.
Download  Speed
1.91 Mbps

0 Mbps 7.15 Mbps
Max Achievable Speed
Download speedachieved during the test was - 1.91 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :3.78 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 2.5 Mbps
Plusnet says
Estimated line speed:
   There's no speed estimate currently held on your account.
Current line speed:
   2 Mb
Router
Max. DSLAM throughput kBit/s 3776 448
Min. DSLAM throughput kBit/s 3488 352
Attainable throughput kBit/s 4580 868
Current throughput kBit/s 3776 448
 
Latency 4 ms 4 ms
Bit swap off on
 
Signal-to-noise ratio dB 15 13
Line attenuation dB 51 32
Power cutback dB 0

And speed I am getting
Last Result:
Download Speed: 1866 kbps (233.3 KB/sec transfer rate)
Upload Speed: 371 kbps (46.4 KB/sec transfer rate)
Latency: 68 ms
Jitter: 1 ms
17/04/2015 11:03:53
Can someone update please the ip profile should be 3 MP according to sync spped.
thanks
6 REPLIES
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: Plusnet ip profile different to Bt

Hi ngfletcher1967,
I've reset your line and your IP profile has increased to 5Mbps.  I've made sure our profile is also aligned, so you should be able to experience these improved speeds now. If not, disconnecting and reconnecting via the router interface should force the profile changes in to action.
Cheers,
ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Re: Plusnet ip profile different to Bt

Hi
Thanks for that.  Do I need to restart the router?  I reconnected the internet but still only getting 1.8 Mp.
The plusnet  profile is still showing 2 but Bt wholesale is showing 5 mp.
thanks for your help.
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: Plusnet ip profile different to Bt

No probs, it would be best to do it by logging into the router if possible.  Same way as described here if you can.
Thanks
ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Re: Plusnet ip profile different to Bt

My router is a fritzbox 7170.
I use the reconnect button which generated a new ip address but keep the dsl connection in place. I cant find a button which makes a new dsl connection apart from turning the router off?
thanks

Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Plusnet ip profile different to Bt

that is all you need to do - creating a new IP address happens when the PPP session drops and that is what triggers the Plusnet profile change effect
ngfletcher1967
Grafter
Posts: 45
Registered: ‎13-11-2014

Re: Plusnet ip profile different to Bt

Hi ,
Just reconnected by getting a new ip address and yes got

Last Result:
Download Speed: 4742 kbps (592.8 KB/sec transfer rate)
Upload Speed: 381 kbps (47.6 KB/sec transfer rate)
Latency: 60 ms
Jitter: 1 ms
Yes I just reconnected to get a new ip address and I get this speed.
Brilliant!!!!  Lets hope it says at this speed but anything over 3MP is great.
It has been 3 hours with no reconnection so that is great . Although it seems to be a night when most of the disconnection occur.
Thanks for your help again.