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Plusnet hub constant in disconnection loop

rewerty7777
Newbie
Posts: 1
Registered: ‎11-06-2023

Plusnet hub constant in disconnection loop

I have a plusnet problem which has gradually been getting worse,  today,  it has become chronic.  And the most unbelievable thing is that this issue is the EXACT same Plusnet issue I experienced ten years ago in 2013 at a different address with a different router.

 

The router simply disconnects for an unknown reason,  begins a reconnection attempt,  reconnects successfully,  but that is very short lived before disconnection occurs again and reconnection attempts begin.

 

This has happened AT LEAST FIFTY times today.   I just tried to raise a ticket but the option is nowhere to be found.

 

I can't believe this is happening,  I literally left plusnet in 2013 because this issue made my Internet unusable.

 

I don't have fibre broadband,  this is the slower connection package but the router is very modern plusnet HUB ONE

2 REPLIES 2
jab1
Legend
Posts: 17,654
Thanks: 5,754
Fixes: 265
Registered: ‎24-02-2012

Re: Plusnet hub constant in disconnection loop

 

First thing to check: Is your phoneline clear? Dial 17070 (preferably from a corded phone), select option 2. Once your phone number is confirmed, there should be silence on the line except for the regular 'Quiet Line Test' message - any other noise, report a PHONE problem via: https://www.plus.net/help/report-a-problem/phone/

If the phone test passes, report a broadband problem via: https://www.plus.net/help/report-a-problem/broadband/

Let us know the result - if the tests come back as clear but you still have a problem, we need to investigate further.

John
willcutforth
Plusnet Help Team
Plusnet Help Team
Posts: 1,571
Thanks: 596
Fixes: 99
Registered: ‎27-11-2020

Re: Plusnet hub constant in disconnection loop

Hey there @rewerty7777 I can see you contacted the call centre yesterday and spoke to Rizwan! How has it been since?

If this post resolved your issue please click the 'This fixed my problem' button
 Will Cutforth
 Plusnet Help Team