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Plusnet fibre speed reduced

rocky4x4
Newbie
Posts: 5
Registered: 14-01-2012

Plusnet fibre speed reduced

I had Plusnet FTTC installed and activated this morning.
I was on a Plusnet ADSL service for two years which whilst reliable was not a particularly good speed 801kbps down and 350kbps up.
The Openreach engineer checked the line and installed the new master socket and fibre modems . The speed checks that followed were absolutely amazing as I have highligted in red.
Date                    Download Speed        Upload Speed 
Today 17:39      947 kbps (118kB/s) 1813 kbps (227kB/s) Share  Sad
Today 16:30      947 kbps (118kB/s) 1741 kbps (218kB/s) Share  Sad
Today 12:20    36816 kbps (4.6MB/s) 1823 kbps (228kB/s) Share  Smiley
Today 11:27    35976 kbps (4.5MB/s) 1816 kbps (227kB/s) Share  Smiley
Dec 21, 07:23  801 kbps (100kB/s) 643 kbps (80.4kB/s) Share  Sad
Dec 21, 07:22  801 kbps (100kB/s) 389 kbps (48.6kB/s) Share  Sad
2010-12-04 21:25 1146 kbps (143kB/s) 332 kbps (41.5kB/s) Share  Sad
Download speeds of 35976kbps were higher than even I anticipated and had been estimated for my line at 17000kbps.
Then suddenly at 16.30 hrs my download speed "returned" to the ADSL speed for no apparent reason and has remained so as I write.
I have rebooted both modems but no difference, it is though I am back on my ADSL connection at least as far as download speed is concerned.
Any help in solving this  would be appreciated as having now "tasted" the benefits of  fibre I am eager to continue my experience. Tongue

4 REPLIES
Superuser
Superuser
Posts: 9,583
Thanks: 958
Fixes: 55
Registered: 06-04-2007

Re: Plusnet fibre speed reduced

Has a delayed ADSL delta report caused Current line speed in the Member Centre to reset to an ADSL value (1250kbps)? If that is the problem it might fix itself within 24 hours as the admin systems catch up with the service change.
David
Community Veteran
Posts: 1,412
Thanks: 4
Registered: 29-01-2009

Re: Plusnet fibre speed reduced

That speed is very similar to your old speed, suggesting spraxyt is right. Post that 'current line speed' value, and we can tell - it ought to be reading 37Mbps.
There are 2 other things that could affect your speed tests, but not normally to that extent...
1 - traffic management restricts browsing to 20-24 Mbps in the evenings 1800-2300. This affects all speedtesters, except for BT's.
2 - in the first 24-48 hrs of connection, DLM monitors the line quality, and can reduce speeds if it sees errors on the line. Normally it would wait 48 hours, but it intervenes immediately in the first 24 if the problems are severe.
However, I don't think either of these would reduce you to under 1 Mbps again.
One useful thing to find out is your 'IP profile' at BT,  which you will get when running a test at the BT speedtester, WWW.speedtester.BT.com
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Plusnet fibre speed reduced

HI rocky4x4,
spraxyt was indeed right. A historic delta report was generated for 1000k which had restricted your speed. I have put this back to what it should be, so you should see the increase shortly.
Jojo Smiley
rocky4x4
Newbie
Posts: 5
Registered: 14-01-2012

Re: Plusnet fibre speed reduced



My sincere thanks to spraxyt ,WWWombat & lastly Jojo for your help and support. I decided after reading your replies to wait 24 hrs and tried a speedtest on Sunday evening, the results for Sunday (shown as yesterday) are below.
Hey presto back up to expected fibre speeds once again and as can be seen similar speeds repeated again tonight (shown as today) .Compared to my previous ADSL speeds, fibre is amazing.
I must admit it is reassuring to have the experience of other members so readily volunteered and the support of the pn team, once again thank you.
Date                              Download Speed                                        Upload Speed 
Today 20:34                16842 kbps (2.11MB/s)                              1811 kbps (226kB/s) Share  Smiley
Today 20:34                23185 kbps (2.9MB/s)                                1790 kbps (224kB/s) Share  Smiley
Today 20:33                23506 kbps (2.94MB/s)                              1810 kbps (226kB/s) Share  Smiley
Yesterday 18:06          25373 kbps (3.17MB/s)                              1829 kbps (229kB/s) Share  Smiley
Yesterday 18:05          22455 kbps (2.81MB/s)                              1827 kbps (228kB/s) Share  Smiley
Yesterday 18:05        23098 kbps (2.89MB/s)                              1818 kbps (227kB/s) Share  Smiley
Saturday 17:39                947 kbps (118kB/s)                                1813 kbps (227kB/s) Share 

Saturday 16:30                947 kbps (118kB/s)                                1741 kbps (218kB/s) Share 
Saturday 12:20          36816 kbps (4.6MB/s)                                  1823 kbps (228kB/s) Share  Smiley
Saturday 11:27            35976 kbps (4.5MB/s)                                1816 kbps (227kB/s) Share  Smiley
Dec 21, 07:23                  801 kbps (100kB/s)                                  643 kbps (80.4kB/s) Share  :
Dec 21, 07:22                801  kbps (100kB/s)                                  389 kbps (48.6kB/s) Share
2010-12-04 21:25      1146  kbps (143kB/s)                                    332 kbps (41.5kB/s) Share