On Sunday I became unable to send emails; this went on for >24hrs. I phoned the Plusnet help line and was informed that since webmail was working the problem lay with my computer/software. I wasted a few hours trying to narrow the problem; then a contact suggested the problem was probably with my isp, even though webmail was working. Funnily enough the system started working on Tuesday.
I had checked the Plusnet broadband status board on Sunday which showed orange ( last post was >100 days ago and was not relevant to my problem). Today, I notice that Plusnet appeared to have posted on the forum on Monday to acknowledge that "a few" customers were having problems sending emails.
I have been unable to log onto the chat line with Plusnet customer service since Sunday - it is always unmanned.
Why can't the status board be kept up to date ? The intermittent send fault is not shown..
If the problem had not been identified as of Plusnet origin when I contacted your customer service rep on Sunday - why couldn't Plusnet email me when it was realised that the problem was your end. Plusnet keep records of all the calls.
