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Plusnet assist update not working

grahamjohn
Dabbler
Posts: 11
Registered: 16-08-2010

Plusnet assist update not working

I had a Plusnet Assist pop up stating that XP, Vista and Windows 7 users have an important up date which I clicked. This opened Explorer with the message: This update requires elevation..and so on ..click Next. When I click next on my laptop (Vista) and my PC (7) nothing happens!
Please advise.  Undecided
Thanks
Graham
17 REPLIES
Community Veteran
Posts: 19,101
Thanks: 443
Fixes: 21
Registered: 31-08-2007

Re: Plusnet assist update not working

Was the message referring to a Windows Update or a Plusnet Assist update?
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Plusnet assist update not working

Just manually run Windows Update?
Then uninstall Plusnet Asist??  Wink
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
grahamjohn
Dabbler
Posts: 11
Registered: 16-08-2010

Re: Plusnet assist update not working

This is a Plusnet Assist update.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Plusnet assist update not working

If it's failing to update itsself then uninstall.
Re-install after if you find it useful (hopefully the reinstall will be the updated version).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
grahamjohn
Dabbler
Posts: 11
Registered: 16-08-2010

Re: Plusnet assist update not working

Many thanks for the advice, I can re-install ok but as there is a problem with Plusnet Assist I will see if plusnet resolve it first. I have used Assist a few times and have found it to be very useful.
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Plusnet assist update not working

Did uninstalling and reinstalling Plusnet Assist resolve the issue for you?
The more information we can collate, we can then look into any issues that arise Smiley
Chris Pettitt
Cloud Environments Engineer
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Plusnet assist update not working

Quote from: grahamjohn
...there is a problem with Plusnet Assist...

Was there any problem other than failing to update?
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Dan_the_Van
Rising Star
Posts: 311
Thanks: 3
Fixes: 1
Registered: 25-06-2007

Re: Plusnet assist update not working

Quote
This update requires elevation..and so on ..click Next. When I click next on my laptop (Vista) and my PC (7) nothing happens!

You need to run the update as administrator.
Dan.
Community Veteran
Posts: 6,313
Thanks: 86
Fixes: 3
Registered: 08-01-2008

Re: Plusnet assist update not working

@Dan, your eyes (or brain?) are better than mine!
Well spotted, especially if it turns out to be the solution!
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Dan_the_Van
Rising Star
Posts: 311
Thanks: 3
Fixes: 1
Registered: 25-06-2007

Re: Plusnet assist update not working

@walker23
Hopefully it will, I've come across this problem a few times.
Dan.
grahamjohn
Dabbler
Posts: 11
Registered: 16-08-2010

Re: Plusnet assist update not working

Thanks for all the advice so far. I know how to run Plusnet assist as and Adminstrator but I do not see how to run the update as one. A pop up appears which when clicked on opens IE with the option only to click next.
How will I know if I uninstall and re-install Plusnet Assist I have the new version or my original version?
Thanks
Community Veteran
Posts: 38,460
Thanks: 1,028
Fixes: 62
Registered: 15-06-2007

Re: Plusnet assist update not working

I suggest opening IE as Administrator - right click on shortcut and select Run as administrator - then try the update.
It should use the existing open application rather than starting a second one
Community Gaffer
Community Gaffer
Posts: 17,664
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Plusnet assist update not working

I've asked our Plusnet Assist guru for any advice they might have on this too.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
grahamjohn
Dabbler
Posts: 11
Registered: 16-08-2010

Re: Plusnet assist update not working

Hi, I have uninstalled and reinstalled Plusnet Assist on my laptop. I am unable to tell if the version is the new one except for the date created is now today's date.
If I run IE as an administrator and open Plusnet Assist it gives me the Plusnet Assist home page online and there is no way to force the update that I can see.
Am I missing something here?
Thanks everyone.