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Plusnet are DEFINITELY throttling you

bwatkins
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Registered: ‎14-02-2018

Plusnet are DEFINITELY throttling you

5 years with Plusnet, never saw more than 28mbps down / 6.5mbps up. BT cabinet checker saying line should be capable of 34mbps down / 7.5mbps up.

Switched to Vodafone 3 months ago. Same router, same PC, same mobile devices....same everything. Never seen less than 34mbps down / 7.5mbps up.

I don't know what they are doing but they are DEFINITELY not providing customers with the full speed available from Openreach.

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Baldrick1
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Re: Plusnet are DEFINITELY throttling you

Or alternatively it could be that Openreach reset the DLM for your line when you changed ISP. 

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198kHz
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Re: Plusnet are DEFINITELY throttling you


@bwatkins wrote:

Plusnet are DEFINITELY throttling you

I don't know what they are doing but they are DEFINITELY not providing customers with the full speed available from Openreach.


If it is Plusnet policy why are they not throttling me?

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bwatkins
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Registered: ‎14-02-2018

Re: Plusnet are DEFINITELY throttling you


@Baldrick1 wrote:

Or alternatively it could be that Openreach reset the DLM for your line when you changed ISP. 


I was getting 25mbps down for three years until the end of 2020 when they reset the DLM as part of the fault diagnostics/repair process. That's when it went up to 28mbps.

They told me they'd done 'everything possible' to increase speed and what I was getting was the fastest possible. Like a fool, I believed them.

goldenfibre
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Re: Plusnet are DEFINITELY throttling you

Plusnet isn't THROTTLING you. Because I use to be with Plusnet for my FTTC 80/20 from 2014 to 2021. Always getting sync rate 79999/19999 with throughput speed of 74/19 because the openreach bras ip profile are 77.35Mb with PN current line speed of 77.3Mb with speedtest of 74/19 are spot on for the last 7 years. There is no throttling.

 

 

bwatkins
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Registered: ‎14-02-2018

Re: Plusnet are DEFINITELY throttling you

Call it what you like. Plusnet did everything they could and the best they managed in 5 years was 28mbps. Moved to another provider and straight away 34mpbs. That's all the evidence I need to see they were slowing me down.

 

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