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Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title post

jamessc
Rising Star
Posts: 52
Thanks: 17
Registered: 12-01-2017

Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title post

Service has been abominable for over a week now, cannot stream or play any online feature without ridiculous buffering, can't get through to anyone at plusnet who's customer 'service' is as bad as any company in the uk, utterly disgraceful and completely worthless.

 

Everyone needs to understand just how bad the 'service' is from Plusnet, these guys are an abomination.

 

I posted about this a week ago, they've done nothing, except for a 'moderator' having the unmitigated gaul to change the title of the topic to remove any mention of the problem, which is PLUSNET and their DISGRACEFUL excuse for service

10 REPLIES
Community Veteran
Posts: 38,251
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Registered: 15-06-2007

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

You were answered by a staff member https://community.plus.net/t5/Plusnet-Feedback/Absolutely-the-worst-excuse-for-customer-service-in-U... which asked you to run a BT Speedtest as there wasn't any obvious problem but you didn't reply nor advise whether you are testing wired or wireless

Superuser
Superuser
Posts: 10,023
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Registered: 22-08-2007

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

There are three distinct topics in your name dating back to March 2017, none of which describe your problem, all of which repeat the same invective. I can see no post indicating that the mods had touched the title - all moderator actions are declared on posts for transparency.

The last topic had questions asked of you and guidance offered to you, to which you did not respond to.

So let's start again - can you please follow the poor speeds guidance as per the link below? Have you raised a fault report? Are you connected over wifi or Ethernet when you see the issues?
agedgopher
Aspiring Pro
Posts: 159
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Registered: 02-12-2016

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

I find it amazing that someone who has had as many issues as @jamessc claims to have experienced is still using the same service provider some 4 years on, as the one that has allegedly been the cause of all of their problems.

Personally I would have valued my time far more highly, saved all the hours complaining and berating the company, and gone elsewhere. No doubt in moving to experience much the same issues elsewhere.

Superuser
Superuser
Posts: 2,590
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Registered: 10-04-2007

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

Hmm!  20 complaining posts, but no detail of quite what the problem is - Impossible for the Community to help.

Gel
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Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

Superuser
Superuser
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Registered: 22-08-2007

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

@agedgopher,

It's not 4 years - that was a typo error on my part. He's been disgruntled around here since March 2017 but there's been no hint of the issue nor a response to requests for information or self help instructions.
agedgopher
Aspiring Pro
Posts: 159
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Registered: 02-12-2016

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

@Townman Thanks for the correction.

@jamessc Apologies for my response to information that was incorrect.

Plusnet Help Team
Plusnet Help Team
Posts: 4,160
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Registered: 21-04-2017

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

Hi there,

 

If you can complete the tests on the thread linked by we'll be able to investigate your speed issue further.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
jamessc
Rising Star
Posts: 52
Thanks: 17
Registered: 12-01-2017

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

I've been away for a few days and will check when I get back, I lost the link when others replied to the thread and it moved on.

 

It's comical that those commenting fail to grasp that the very fact the only way to get any assistance is to make desperate attempts on forums rather than actually have a functioning fault service from the suppliers thoroughly demonstrates the problem.

 

Unlike some, I don't have time to sit around commenting on random threads, some even having the unmitigated gaul to try and defend the indefensible (some of those, obvious corporate shills unwittingly proving the initial point)

 

Plusnet customer 'service' is an absolute disgrace, a very poor joke, particularly considering the absurd catchline of their dubious advertising campaign. 

Superuser
Superuser
Posts: 10,023
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Registered: 22-08-2007

Re: Plusnet an utter disgrace, worst 'service' ever, they don't fix anything, just change the title

You may find a change in attitude would be more beneficial to you. If you are short on time then spend it following the advice offered in this and your previous topics, rather than persisting with the rhetoric. That way you might find a resolution to your problems.

Think yourself blessed that other customers do give so freely of their time to assist customers - such as you - looking for help .... even those who can't be bothered to clearly articulate their problem.

There are a lot of routes to support, but you need to engage with one of them and stop throwing rocks into the pond. There is a process to be followed, the prime purpose of which is to eliminate a raft of known issues which can cause speed (etc) issues for which the customer is responsible, which if BT Openreach were called out to would result in a substantial charge to you.

You have choices - engage with people who are offering help or keep venting and make no progress. You decide.