Plusnet Value Usage Allowance Maximum Limit
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Plusnet Value Usage Allowance Maximum Limit
15-04-2009 12:08 PM
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Is there any warning given when extra charges are due?
My current service (Metronet PAYG Option 2) has a maximum monthly limit on charges, so there's peace of mind, but I haven't seen anything in the Value FAQs about this.
I don't worry about a little extra usage, but I recently installed an application which was (legitimately, but with no effective warning) downloading large amounts of data and didn't find out until I got the bill. The app's gone now, but I'm wary of this happening again if I switch to a service with potentially unlimited costs.
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 12:50 PM
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If you click on connection settings, then control your broadband, you can then set a broadband price limit.
hope this helps
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 12:53 PM
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Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 1:02 PM
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Just checked mother in laws account and there is a data transfer watch button on the connection settings tab from the member centre.
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 1:05 PM
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I know that wasn't what he asked but it was a major change from the previous BBYW products which was why I mentioned it
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 3:56 PM
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Quote from: Oldjim With value you don't get rate limited when you reach the limit it just stops until you authorise the extra payment
That would be OK, though it does seem abrupt to cut you off with no warning. I was afraid the money would just be taken without notification, which is how my current service works (though Metronet PAYG is payment in arrears).
Does the authorised payment get taken from a registered card or via the direct debit? It would seem a bit odd if they deducted £2 at a time. Maybe they don't actually collect it until the end of the billing period?
Is this documented anywhere? The legal page just says "Payment will be by Direct Debit or other agreed payment method" in the Broadband section. The general Residential terms seem to say extra charges are applied in arrears.
--
[I just saw an earlier thread, recently bumped to the first page, which evaded my search before posting. It says you get an e-mail warning, and charges are applied to the next bill, but it's not clear whether that applies to the new products or the old ones.]
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 10:06 PM
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The usage (and appropriate charge) will keep on being added until you either hit the value set in Data Transfer Watch, or until you reach £99.99 (rather unlikely but a system imposed maximum spend).
You will get an email each time usage is added.
The charges are added to your next bill rather than being deducted £2 at a time.
Hope that helps.
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 10:25 PM
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Does this apply to all products? .... even Legacy Products?
I cannot set a DTW figure because there appears to be a bug with my acount which cannot deal with the discount applied. As long as I get an email each time a usage chunk is added then I am OK with the bug.
Re: Plusnet Value Usage Allowance Maximum Limit
15-04-2009 10:56 PM
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Re: Plusnet Value Usage Allowance Maximum Limit
16-04-2009 9:06 AM
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Re: Plusnet Value Usage Allowance Maximum Limit
16-04-2009 9:14 AM
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We've got a problem raised to our dev team on this and I've just added your account as an example. I'll chase this with them later on today as well.
Sorry for the hassle,
Re: Plusnet Value Usage Allowance Maximum Limit
16-04-2009 9:21 AM
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Re: Plusnet Value Usage Allowance Maximum Limit
16-04-2009 11:03 AM
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Quote from: Wheel_nut Mand,
Does this apply to all products? .... even Legacy Products?
I cannot set a DTW figure because there appears to be a bug with my acount which cannot deal with the discount applied. As long as I get an email each time a usage chunk is added then I am OK with the bug.
You'll definitely get an email every time usage is added.
I've just looked at your account and I can edit DTW for you internally, but only from the original product cost (before the discount). Feel free to PM me if you want this setting and let me know what to, I'll see what I can do for you.
Re: Plusnet Value Usage Allowance Maximum Limit
16-04-2009 1:33 PM
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As long as I get an email when usage is added that will be fine.
..... it's only money after all! It's not as though it affects something important like the Service.
Re: Plusnet Value Usage Allowance Maximum Limit
28-05-2009 1:27 PM
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I've restricted my account to the minimum allowed spend i.e. £11.99. (I'm on a Market 3 exchange so would have expected this to be £5.99)
The system has now informed me that :-
Maximum Broadband Price (per month): £11.99
Providing a total usage of 10GB this month.
Surely, if my boradband costs £5.99 & with an allowance of 10Gb. Then if I can pay £2.00 for each additional 2Gb I should be able to get 16Gb for £11.99.
Does that mean that if I exceed the 10Gb allowance I will get cut off unless I pay an extra £8.00 for another 2Gb ?
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