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Plusnet Usage graph not updating

jnwright
Grafter
Posts: 281
Thanks: 1
Registered: ‎05-04-2007

Plusnet Usage graph not updating

The Broadband traffic by usage type graph halfway down the page at http://www.plus.net/support/network_performance/broadband_bandwidth_usage.shtml has been stuck with the same graph displayed up to about 14:00 on the day it failed.  It has been stuck for weeks!
If someone from PlusNet reads this, can it be fixed please?  The other graphs on the same page are updating OK.
10 REPLIES 10
Neil_A
Grafter
Posts: 450
Registered: ‎04-04-2007

Re: Plusnet Usage graph not updating

Thanks for spotting, we'll get this sorted.
petejackson
Grafter
Posts: 691
Registered: ‎12-04-2007

Re: Plusnet Usage graph not updating

Quote from: jnwright
The Broadband traffic by usage type graph halfway down the page at http://www.plus.net/support/network_performance/broadband_bandwidth_usage.shtml has been stuck with the same graph displayed up to about 14:00 on the day it failed.  It has been stuck for weeks!
If someone from PlusNet reads this, can it be fixed please?  The other graphs on the same page are updating OK.

We've been looking at this reported problem this morning but we can't replicate your problem.  The graphs on this page are updating as designed.  Is this still appearing 'stuck' to you?  If so, have you tried refreshing or trying another browser?  I'll keep checking back in case I've missed anything here.
jnwright
Grafter
Posts: 281
Thanks: 1
Registered: ‎05-04-2007

Re: Plusnet Usage graph not updating

It's still stuck here both in IE and Firefox.
The actual graph in question is at http://www.plus.net/support/displayImage.php?strImageFile=network-usage.gif
The other graphs on the page are updating correctly (the packets dropped graphs and broadband traffic by users)
Just the Broadband traffic by usage type graph is stuck!
Flushing the caches, deleting cookies etc has no effect.
spraxyt
Resting Legend
Posts: 10,063
Thanks: 674
Fixes: 75
Registered: ‎06-04-2007

Re: Plusnet Usage graph not updating

It's stuck for me too (XP-SP2+IE7).  I don't suppose there's any connection with the long-standing "Done, but with errors on page" status message?
David
MauriceC
Resting Legend
Posts: 4,085
Thanks: 929
Fixes: 17
Registered: ‎10-04-2007

Re: Plusnet Usage graph not updating

Appears stuck to me!  XP + FF2.0.0.6 or IE7
MauriceC

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

bobpullen
Community Gaffer
Community Gaffer
Posts: 16,887
Thanks: 4,979
Fixes: 316
Registered: ‎04-04-2007

Re: Plusnet Usage graph not updating

Stuck for me too. Coincidence that Pete happened to look at it around 3:00pm? - It probably did look accurate then Wink
We'll get this revisited.

Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵

petejackson
Grafter
Posts: 691
Registered: ‎12-04-2007

Re: Plusnet Usage graph not updating

Quote from: Bob
We'll get this revisited.

OK.. no probs.. I'll revisit with my graph gurus.
jnwright
Grafter
Posts: 281
Thanks: 1
Registered: ‎05-04-2007

Re: Plusnet Usage graph not updating

It is working again!  Thanks Pete and Bob.
Mand
Grafter
Posts: 5,560
Thanks: 2
Registered: ‎05-04-2007

Re: Plusnet Usage graph not updating

Good stuff, thanks for flagging it to us. Smiley
petejackson
Grafter
Posts: 691
Registered: ‎12-04-2007

Re: Plusnet Usage graph not updating

Quote from: jnwright
It is working again!  Thanks Pete and Bob.

I was going to say, I'd been watching it to make sure it was behaving itself.  Thank you for flagging it up  Smiley