Plusnet Profile

[#1]

My router sync is 443 / 7.719 (which is in line with the 8 Meg Sync I always got with O2 until I migrated to Plusnet a month ago)
The BTW tester says my profile is 6.8 Meg
Speed tests only give download speeds of c 5.7 Meg
Am I being limited by a Plusnet profile?
Is it supposed to catch up with the BTW profile - has it got stuck?

[#2]

check it here https://portal.plus.net/my.html?action=data_transfer_speed

[#3]

That says:
Estimated line speed:
    7Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2013-02-23 15:52:36
Current line speed:
    6 Mb
Not quite sure what it means
jim:quote

[#4]

The current line speed should match the IP Profile so if the BTw tester is saying 6.8 that needs correcting.

[#5]

Quote from: jelv

The current line speed should match the IP Profile so if the BTw tester is saying 6.8 that needs correcting.

Do I need to get Plusnet to do something?

[#6]

I'd have hoped one of the Plusnet staff would have seen this topic and done something. As they haven't you'll have to contact them via phone or ticket.

[#7]

OK thanks - I'll try that
dick:quote

[#8]

Quote from: jelv

.. you'll have to contact them via phone or ticket.

Or wait.  The Plusnet profile should eventually catch-up with the BT one. 

[#9]

Yeah 
5 days 13 hours and counting

[#10]

Hi mhoward4,
I have tested your line this evening and given your IP profile a bump up to 7600. If you give your router a quick reboot your speeds should have increased. Hope this helps.

[#11]

You don't need to reboot and shouldn't
Go into the broadband menu and click on Disconnect - this disconnects the PPP session which will trigger the new profile but won't resync the router with the exchange.
Then after a few minutes click on Connect

[#12]

Thanks - that's fixed it