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Plusnet Profile stuck... again

docrobster
Grafter
Posts: 132
Registered: 04-09-2007

Plusnet Profile stuck... again

Quote
Test1 comprises of Best Effort Test:  -provides background information.
Download  Speed
426 Kbps

0 Kbps 7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 426 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :3712 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 3000 Kbps

This test was not conclusive and further testing is required.This might be useful for your ISP to investigate the fault.

this has been the situation at least overnight. I am led to believe the PN profile should catch up "within 12 hours" but:
Quote
Phone exchange:
RANMOOR
Estimated line speed:
0.5 - Checked on 2010-04-17 23:34:09
Current line speed:
500

Last time this happened a helpful soul on here sorted it out.
Any chance of the same thing happening again/
Thanks in advance
Rob
6 REPLIES
ChrisL
Grafter
Posts: 734
Thanks: 4
Registered: 13-12-2007

Re: Plusnet Profile stuck... again

This is unlikely to be picked up at the weekend...  You could probably acheive the same thing today by phoning support?
Best wishes
Chris
docrobster
Grafter
Posts: 132
Registered: 04-09-2007

Re: Plusnet Profile stuck... again

Hmmm, just spent 7 minutes on the phone to a call centre in ?South Africa to be told it can't be changed manually, but will happen automatically and I will just have to wait it out.
Hence my asking here- seems more effective usually Wink
HaydnExport
Grafter
Posts: 567
Registered: 23-10-2009

Re: Plusnet Profile stuck... again

It can be changed manually as i have rang them a couple of times.
docrobster
Grafter
Posts: 132
Registered: 04-09-2007

Re: Plusnet Profile stuck... again

Another 24hours has passed and still stuck. This is getting rather annoying.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Plusnet Profile stuck... again

Hi docrobster,
Upped to 3000 to match for you, sorry for the delay.
docrobster
Grafter
Posts: 132
Registered: 04-09-2007

Re: Plusnet Profile stuck... again

Thanks.