Plusnet Profile Stuck
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Plusnet Profile Stuck
09-09-2011 9:48 AM
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Re: Plusnet Profile Stuck
09-09-2011 10:02 AM
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Re: Plusnet Profile Stuck
09-09-2011 10:13 AM
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Re: Plusnet Profile Stuck
09-09-2011 10:42 AM
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Re: Plusnet Profile Stuck
09-09-2011 2:16 PM
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Re: Plusnet Profile Stuck
09-09-2011 2:20 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Profile Stuck
09-09-2011 2:27 PM
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Re: Plusnet Profile Stuck
09-09-2011 2:29 PM
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Re: Plusnet Profile Stuck
09-09-2011 2:30 PM
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There's a lot of other very useful information on that site.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Profile Stuck
10-09-2011 12:40 PM
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I had an issue like this on Monday and phone up support to ask if they could update my profile from 1250Kbps to 3500Kbps to be in line with what BT were saying but was told that it couldn't be updated unless they restarted the 10 day training period and that I would have to wait for a week or so for Plus.net system to update themselves normally.
Re: Plusnet Profile Stuck
10-09-2011 12:46 PM
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BT - Time to scrap stupid profile or BT will lose many customers soon.
Re: Plusnet Profile Stuck
10-09-2011 2:13 PM
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Quote from: SarcasticGuy1 I'm surprised that _Adam_Walker_ could just change your profile.
I had an issue like this on Monday and phone up support to ask if they could update my profile from 1250Kbps to 3500Kbps to be in line with what BT were saying but was told that it couldn't be updated unless they restarted the 10 day training period and that I would have to wait for a week or so for Plus.net system to update themselves normally.
The change Adam made was to the Plusnet Current line speed "profile", not the BT one. In your case it's possible there was a profile mismatch across BT systems, one value being shown to you but a different one to Plusnet CS. If that is the case restarting the training period is the "quick fix".
Re: Plusnet Profile Stuck
10-09-2011 5:41 PM
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Quote from: SarcasticGuy1 I'm surprised that _Adam_Walker_ could just change your profile.
For straightforward things I've found the forum better than the helpline.
It seems, for me anyway, that my profile does have the odd tendency to get stuck since getting the odd BT profiles like 6411 and Plusnet staff have always been very helpful in putting it right. Also allowing scope for the "odd bit".
Though the allowance for the odd bit does have a tendency to revert back to what the normal profile would be.
Re: Plusnet Profile Stuck
10-09-2011 8:40 PM
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Re: Plusnet Profile Stuck
11-09-2011 2:46 PM
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In this case an intervention with the OP's Plusnet profile has solved the immediate problem, but nobody is asking why the problem arose in the first place. Perhaps there exists a bug in the software or configuration or whatever which has kept the line speed unnecessarily low. Was such a bug found and fixed? If not, will it keep recurring?
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