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Plusnet Profile Nudge?

alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Plusnet Profile Nudge?

Hi
Just done a BT Speedtest:
Sycned at 1.184Mbps
IP Profile 1Mbps
BUT my download speeds are around the 500-700Kbps. Is my Plusnet profile matching BT's?
If anyone from Plusnet sees this could they advise me
Many Thanks
Alex
9 REPLIES
Community Veteran
Posts: 1,614
Thanks: 22
Registered: 29-06-2010

Re: Plusnet Profile Nudge?

alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Plusnet Profile Nudge?

Jaggies
Thanks for that, but the linked portal (you posted)  is not set up for, nor lets MAAF customers like me log in.
Any other ideas?
Thanks
Alex
Moderator
Moderator
Posts: 26,703
Thanks: 1,628
Fixes: 123
Registered: 14-04-2007

Re: Plusnet Profile Nudge?

I don't believe there is an equivalent online facility for MAAF customers. Maybe a call into support?

Customer and Forum Moderator.

To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Plusnet Profile Nudge?

Maybe Joanne or one of the crew will pick this up when they are next in.
Alex Crazy
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Plusnet Profile Nudge?

Seems I am back to my old problems again?
Could someone from PN check on the systems to look at the amount of resyncs I am having. 
Resynced again since I opened this thread so still stuck at low speed.
Thanks
Alex Crazy
egeoffreydavies
Grafter
Posts: 43
Thanks: 3
Registered: 28-05-2012

Re: Plusnet Profile Nudge?

Hi Alex,
Sorry to hear of your problems.
I don't have great speed either - our line is very long.
I have recently been on hols so the router was off for 2 weeks. Before we went my IP profile was around 1.8 meg and the download speed around 1.7 meg.
Since returning, the IP profile is back at 1.8 but the download speeds have dropped to 1.25 meg.
Plusnet site profile agrees with the BT profile.
During the month before we went away I exceeded my 10 gig allowance due to updating the Garmin satnav, so I wonder if my speeds are being "throttled" ?
Hope you sort out your problem - its a pain being on such low speeds and every little bit you can get helps.
Wonder if you have checked your line stats with regard to CRC and ES errors as my neighbors Sky box causes a lot of those on my line when its switched on.
That will slow your throughput dramatically.
Best regards, Geoff
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Plusnet Profile Nudge?

Hi Alex,
I've just nudged that up to 1000, it was still on 750.
Jojo Smiley
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Plusnet Profile Nudge?

Hi Geoff,
I didn't see that you went over last month, are you still having speed problems. If so, then open a new thread about it and we'll look into it.
Jojo Smiley
alex7127
Grafter
Posts: 295
Registered: 24-05-2011

Re: Plusnet Profile Nudge?

Thank you Jojo  Cheesy