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Plusnet Premium trf 17 Dec - now no internet at all

grahampsmith197
Dabbler
Posts: 11
Registered: ‎29-12-2009

Re: Plusnet Premium trf 17 Dec - now no internet at all

Turns out I needed to change my username to @plusdsl.net from plusdsl2.net
Could have been solved on day 1 - unbelievable!
ramidoodle
Grafter
Posts: 265
Registered: ‎28-09-2008

Re: Plusnet Premium trf 17 Dec - now no internet at all

Thanks for your time on phone
Trust me I've raised it to the relevant manager as a feedback, I'm sorry no one spotted that your account wasn't configured correctly on our radius and I didn't get a chance to look at account earlier.