Plusnet Premium trf 17 Dec - now no internet at all
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Plusnet Premium trf 17 Dec - now no internet at all
18-12-2009 1:21 PM
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Now since yesterday I have had no internet at all despite rebooting router, pc etc.
Any ideas when I am likely to get service back or shoudl I raise a support ticket
Thanks
kwack
Re: Plusnet Premium trf 17 Dec - now no internet at all
18-12-2009 3:16 PM
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Thanks
Kwack
PS: Why has there been so many issues when people have been migrated over to a new service - also how can I check what my service is i.e adsl2 or whatever it is.
Sorry another question - what about updated firmware for my router? any need
Re: Plusnet Premium trf 17 Dec - now no internet at all
18-12-2009 4:24 PM
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I'm looking at your fault ticket now, regarding the router, what model is it?
Re: Plusnet Premium trf 17 Dec - now no internet at all
18-12-2009 5:45 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
20-12-2009 9:48 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
21-12-2009 4:11 PM
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Surely this doesnt require a engineer to come to my property to tell me that my line is fine!!
Re: Plusnet Premium trf 17 Dec - now no internet at all
21-12-2009 4:14 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
21-12-2009 4:24 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
22-12-2009 11:41 AM
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Rami will be looking at your fault shortly. It does seem like an exchange issue, but appears to be testing as no fault found at the moment.
Re: Plusnet Premium trf 17 Dec - now no internet at all
22-12-2009 6:07 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
22-12-2009 6:30 PM
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Re: Plusnet Premium trf 17 Dec - now no internet at all
23-12-2009 1:21 PM
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He has advised that the problem is at Plus.net end.
Nopw I hope thaty this can be resolved finally and a refund given for lost days useage.
Can someone please call me as I am waiting for an update from Plus.net as to what tests should be done next
Re: Plusnet Premium trf 17 Dec - now no internet at all
29-12-2009 9:39 AM
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Awful, awful, awful
Re: Plusnet Premium trf 17 Dec - now no internet at all
29-12-2009 10:09 AM
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@grahampsmith1972, I've got someone looking at your fault now.
Re: Plusnet Premium trf 17 Dec - now no internet at all
01-01-2010 9:03 PM
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I am now FIFTEEN days without internet connection - this is ABSURD (I may write to my MP)
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- Re: Plusnet Premium trf 17 Dec - now no internet a...