Plusnet Policies

[#1]

Trying to follow Plusnet Policies, but you never answer the phone and this is what I get from the chat option. :-
Thank you for talking to us today - we'll be with you shortly.
All of our teams are currently helping other customers. There are 5 customers waiting before you. Thanks for your patience.
system: at 15:27:40
You are not currently connected to a member of the Plusnet Chat team.
system: at 15:27:46
You are not currently connected to a member of the Plusnet Chat team.
info: at 15:28:32
All of our teams are currently helping other customers. There are 3 customers waiting before you. Thanks for your patience.
system: at 15:45:27
Chat not initialized.
system: at 15:45:35
You are not currently connected to a member of the Plusnet Chat team.
What is the point of policies if a customer can't follow them?

[#2]

Hi Keeef,
There can be a wait for a chat from time to time in all honesty.
Let me know if there's anything we can help with via here?
Adam

[#3]

Thanks.
Can you speed up my order please?

[#4]

mod:note
locked in favour of existing thread https://community.plus.net/forum/index.php/topic,146298.0.html