Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
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Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
22-11-2018 11:04 PM
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Hi,
Any hekp would be anticipated - when doing FTP backups on my website using FileZilla I and often experiencing my router rebooting itself and logging a ( 13.750000) Boot reason: watchdog reset (cause: 0x2) event in the error log.
Any ideas please!
Thanks
Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
23-11-2018 2:11 PM
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Hi @KTILBURY,
Sorry to hear you are experiencing drops when performing backups via FTP.
I have updated the automated system for your router, could you kindly factory reset the router and let us know how you get on.
Thank you.
Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
25-11-2018 9:13 AM
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Hi @Jubby
Thanks for your help - rebooted as requested bit still got this in Event log, and a reboot when I tried a FTP copy of the website
18:00:03, 24 Nov. | ( 27.730000) System up, firmware version: 4.7.5.1.83.8.237.2.2 |
17:59:48, 24 Nov. | ( 13.490000) System start |
17:59:48, 24 Nov. | ( 13.490000) Boot reason: watchdog reset (cause: 0x2) |
So any further ideas whats causing the issue?
Many Thanks
Kathy
Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
25-11-2018 10:28 AM
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Need to check that this has been done, rather than a simple reboot/restart, as next step is likely a replacement.
Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
25-11-2018 10:34 AM
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Hi Bob,
No I just did a Power off reset - will do a factory one and report back!
Thanks for asking!
Kathy
Re: Plusnet One Hub - Firmware firmware version: 4.7.5.1.83.8.237.2.2 - Watchdog resets
27-11-2018 12:17 PM
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Hi there
Full factory reset redone - and had askcowlegement of firmware install.
Still have a
11:27:55, 27 Nov. | ( 28.000000) System up, firmware version: 4.7.5.1.83.8.237.2.2 |
11:27:40, 27 Nov. | ( 13.450000) System start |
11:27:40, 27 Nov. | ( 13.450000) Boot reason: watchdog reset (cause: 0x2) |
reported This morning when doing a FTP back up!
Let me know next step! Thanks
Kathy
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