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Plusnet Newsletter

wanderyonder
Grafter
Posts: 26
Registered: ‎03-08-2007

Plusnet Newsletter

Hi
I'm no longer receiving the Plusnet email newsletter.  The last issue I got was number 22 in October last year.  I am aware of problems with the Plusnet email filter at the moment, but am not sure that this would have an affect on the receipt of this newsletter.  Has anyone else not been receiving it? Is anyone able to shed some light as to why this might be the case - and advise how to resolve it?
Thanks very much.
16 REPLIES
ChrisL
Grafter
Posts: 735
Thanks: 4
Registered: ‎13-12-2007

Re: Plusnet Newsletter

Quote from: wanderyonder
I am aware of problems with the Plusnet email filter at the moment

Can you expand on this, for us dummies who aren't aware of any such problems?
Thanks
Chris
wanderyonder
Grafter
Posts: 26
Registered: ‎03-08-2007

Re: Plusnet Newsletter

Chris.
This service status http://www.plus.net/supportpages.html?a=2&support_action=messages&ispservice_id=email explains the current situation with some spam filtering settings, such as blacklisting/whitelisting.
Superuser
Superuser
Posts: 9,925
Thanks: 1,265
Fixes: 71
Registered: ‎06-04-2007

Re: Plusnet Newsletter

Quote from: wanderyonder
I'm no longer receiving the Plusnet email newsletter.  The last issue I got was number 22 in October last year.

The last copy I received was Issue 24 on 11/02/2009, the previous one was the Christmas Special on 18/12/2008.
Recent Newsletters have been sent only to the postmaster mailbox; do you monitor that?
David
David
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: ‎18-07-2007

Re: Plusnet Newsletter

Hi all,
You need to be opted in to receive marketing communications if you want to receive the newsletter, also yes we send it to the default (usually postmaster) address on the account. If you've set up a separate email address on the account too we'll send it to both that and the postmaster/default address.
I believe Pete's looking at getting all newsletters and press releases put up on this community site somewhere, I think it was in the press release thread. If I find a link I'll update here. Either way I'll chase it with him.
The next edition is being planned as we speak.
Moderator
Moderator
Posts: 27,333
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Plusnet Newsletter

I'm opted in Matt but don't receive it but if I can read it 'online' I don't mind that. Smiley

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Newsletter

Are you on a business or residential product strat?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Moderator
Moderator
Posts: 27,333
Thanks: 1,893
Fixes: 174
Registered: ‎14-04-2007

Re: Plusnet Newsletter

Option 3 at home.
I don't expect to see it at work as we have a business package here.

Customer and Forum Moderator. Windows 10 Firefox 64.0 (64-bit)

wanderyonder
Grafter
Posts: 26
Registered: ‎03-08-2007

Re: Plusnet Newsletter

I'd thought that I was opted in to receive those marketing messages.  Having said that though, its possible that I've inadvertently opted myself out somehow a few months ago.  Embarrassed
I do monitor my postmaster address and have an alternate e-mail address at which I had also been receiving newsletters.
I'll try selecting the opt-in again.  Where do I go to find this, please?
Is there a page on Plusnet where previous issues are archived for online access?
Thanks.
Community Veteran
Posts: 1,264
Registered: ‎04-04-2007

Re: Plusnet Newsletter

You can find the opt in / out options in the 'Email Communication Preferences' section of https://portal.plus.net/my.html?action=myemail&s=1&redirected=yes
wanderyonder
Grafter
Posts: 26
Registered: ‎03-08-2007

Re: Plusnet Newsletter

Thank you, Colin.
However, I am only seeing a check box for:
Quote
I would prefer not to receive electronic communications about the special offers, promotions and services available from PlusNet
on that page.
There doesn't appear to be an ability to opt in.  How would I opt-in here?
Community Veteran
Posts: 1,264
Registered: ‎04-04-2007

Re: Plusnet Newsletter

If the box is ticked, you are opted in... if it's not, you aren't.
If you want to give me your username, i can check for you.
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Newsletter

See http://community.plus.net/forum/index.php/topic,73934.0.html for a discussion of the newsletters being published on the portal.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 26,744
Thanks: 954
Fixes: 10
Registered: ‎10-04-2007

Re: Plusnet Newsletter

Quote from: Colin
If the box is ticked, you are opted in... if it's not, you aren't.
If you want to give me your username, i can check for you.

Have you got that the right way round?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
wanderyonder
Grafter
Posts: 26
Registered: ‎03-08-2007

Re: Plusnet Newsletter

Colin
I've sent you a message with my Plusnet username, in order that you can check my opt in / opt out status.
Thanks.