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Plusnet Network Capacity
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- Re: Plusnet Network Capacity
Plusnet Network Capacity
09-01-2016 10:57 PM
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Hello,
There are ongoing issues with our connection, in which we have been advised to record our speeds, as support believes there is a capacity issue with out particular exchange.
This evening, our speed has dropped to under 2mb. This has been tested with an ethernet cable. This article has caused me some concern, as clearly there is a bigger issue: http://www.ispreview.co.uk/index.php/2016/01/uk-isp-plusnet-quietly-swaps-to-a-dedicated-wbmc-networ...
I was quoted 11Mb broadband when I joined, but am receiving considerably less than this at peak times. Please could this be resolved?
Thank you.
There are ongoing issues with our connection, in which we have been advised to record our speeds, as support believes there is a capacity issue with out particular exchange.
This evening, our speed has dropped to under 2mb. This has been tested with an ethernet cable. This article has caused me some concern, as clearly there is a bigger issue: http://www.ispreview.co.uk/index.php/2016/01/uk-isp-plusnet-quietly-swaps-to-a-dedicated-wbmc-networ...
I was quoted 11Mb broadband when I joined, but am receiving considerably less than this at peak times. Please could this be resolved?
Thank you.
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Re: Plusnet Network Capacity
10-01-2016 10:28 AM
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This morning, we are getting a solid 11.3Mb
Last night, BT Wholesale indicated we were receiving 11.34Mb, but every other speed test such as Ookla were giving back results of 2-3Mb. iPlayer kept buffering etc. Are results deliberately inflated by openreach to reduce complaints? There are other threads on the Plusnet forums which have also mentioned this. Perhaps this needs a referral to Ofcom? Something is problematic within the Plusnet/BT network - we are plugged into the test socket so this is definitely not us.
Last night, BT Wholesale indicated we were receiving 11.34Mb, but every other speed test such as Ookla were giving back results of 2-3Mb. iPlayer kept buffering etc. Are results deliberately inflated by openreach to reduce complaints? There are other threads on the Plusnet forums which have also mentioned this. Perhaps this needs a referral to Ofcom? Something is problematic within the Plusnet/BT network - we are plugged into the test socket so this is definitely not us.
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Re: Plusnet Network Capacity
10-01-2016 11:31 AM
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Quote from: faulknerwhiteley This article has caused me some concern, as clearly there is a bigger issue: http://www.ispreview.co.uk/index.php/2016/01/uk-isp-plusnet-quietly-swaps-to-a-dedicated-wbmc-networ...
I'm not quite sure why this article should cause you concern.
If there are capacity problems with your exchange (SVLAN) then Plusnet's new network won't make any difference unfortunately (and it will also be affecting other non-LLU ISP users).
Which exchange are you on?
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Re: Plusnet Network Capacity
10-01-2016 3:24 PM
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Thank you for replying - my concern would be service/speed continuity whilst this change goes ahead.
My exchange is LWSHE - is there a way I could look into capacity issues? Support already indicated there were issues, they asked me to gather evidence. Although I'm sure this would help, why should the customer undertake this task?
My exchange is LWSHE - is there a way I could look into capacity issues? Support already indicated there were issues, they asked me to gather evidence. Although I'm sure this would help, why should the customer undertake this task?
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Re: Plusnet Network Capacity
11-01-2016 9:53 AM
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Such service changes are quite transparent to you, so don't feet.
The best way to profile an exchange capacity issue is (if your router supports WAN side ping - the 2704n does not) is to establish and run a TBB BQM.
The reasin that end users need to do this is that ISPs do not have the means of monitoring an individual' line without burning the user's bandwidth (even if they have the technology). Such decisions must be the end user's.
The best way to profile an exchange capacity issue is (if your router supports WAN side ping - the 2704n does not) is to establish and run a TBB BQM.
The reasin that end users need to do this is that ISPs do not have the means of monitoring an individual' line without burning the user's bandwidth (even if they have the technology). Such decisions must be the end user's.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
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