Plusnet? 'M i n u s'net more like...

[#1]

@ Sixbomb....
this is a community forum.... PlusNet staff "hover" around to pick up on things they may be able to help with.... it is not an "official" help channel, that is what the phones and ticket system is all about,
Jelv has asked you twice to post a BT speed test  http://www.speedtester.bt.com/ ; as a starting point to help you sort out your problems..... he is a PlusNet customer, and will try to help...
The BT speed test is a necessary starting point, as it is also recorded at BT for future diagnostic purposes..... the result will give Jelve, and others, some basic information about your line and the connection.

[#2]

You can take a horse to water........

[#3]

Download speedachieved during the test was - 214 Kbps
For your connection, the acceptable range of speeds is 600-7150 Kbps.
Additional Information:
Your DSL Connection Rate :7616 Kbps(DOWN-STREAM), 448 Kbps(UP-STREAM)
IP Profile for your line is - 6500 Kbps
BT speedtest results.
Line avec kaput

[#4]

Mybroadbandspeed test result:

[#5]

Ah - what we asked for at last!
That looks OK - now we need what https://portal.plus.net/my.html?action=data_transfer_speed says in the box please (mask out your telephone number).

[#6]

Telephone number:
    01XXXXXXXXX
Phone exchange:
    BISHOPS STORTFORD
Estimated line speed:
    7 - Checked on 2010-01-13 13:13:59
Current line speed:
    250

No idea what it means, but it looks bad...

[#7]

OK your exchange status is green and you are enabled for ADSL2   but your PN profile is only 250 as against  BT of 6500, next can you give is your router stats, how to is here http://www.kitz.co.uk/adsl/frogstats.php

[#8]

Hi Sixbomb,
I've upped the profile though a check on BTs system seems to show it's still at 250. Seems odd, going on the above, so please post back if it doesn't work as there may be a mismatch on some systems somewhere.

[#9]

I will post the router stats once I get hoem this evening, but thanks for the help so far.

[#10]

We don't need the router stats. As Matt has said it's because of a problem on the BT systems. Although your IP Profile is 6500 one of the BT systems has you down as 250 and BT have given that speed to Plusnet. Plusnet had set your current line speed to match the figure given by BT and that will be what was restricting your speeds.
Now Matt has manually set this to match the IP Profile you should see the correct speeds.
If you get an problem again, compare those two figures - they should be the same (but note that the Plusnet system can take up to 12 hours to follow an IP Profile change).