Plusnet? 'M i n u s'net more like...
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Plusnet? 'M i n u s'net more like...
18-12-2009 4:46 PM
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I read this forum and note that I am not alone. Too many punters and not enought network capacity? Surely not! So I follow all the fault tests and now Plusnet blame BT, so now nothing happens. I'm not impressed and have begun actively looking for a new provider. Any recommendations? Only qualifying criteria is that they do actually offer the service you pay for and don't have customer service which does little other than try and shunt the problem on to someone else.
Seven years of being with Plusnet and this is the service I receive. Pathetic.
Re: Plusnet? 'M i n u s'net more like...
18-12-2009 4:49 PM
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Re: Plusnet? 'M i n u s'net more like...
18-12-2009 4:55 PM
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Sorry to hear of the problems you've been having. Part of it is down to an issue during the account change over to your new product (Plusnet Premium) which caused your line profile on our side to be set to 2000. I've now corrected this back to 7150 as that's the IP profile for your line, if you reboot your modem/router this should allow these speeds to start coming through.
The other part may be the slowdowns that other customers have been seeing recently. Can you provide the results of a BT Speedtest, a test at www.mybroadbandspeed.co.uk and a traceroute to each site too?
Re: Plusnet? 'M i n u s'net more like...
18-12-2009 7:15 PM
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Thanks Chris
Re: Plusnet? 'M i n u s'net more like...
11-01-2010 4:05 PM
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Without asking, I get sent not one but two engineers on different days asking to fix a number which has long since been disconnected from my flat. Laughable.
Time for a change of ISP I think!
PS the first engineer laughed when i said my 'best' speed had been 6meg - he said that I was so near the exchange it should 'be at least 8 meg, if not a lot, lot more'.
Re: Plusnet? 'M i n u s'net more like...
11-01-2010 4:46 PM
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Apologies for the unannounced engineers - the fault states that they did need to get an engineer out to the exchange to fix a network issue but these are normally done in the same way as regular engineers - we would book an appointment with yourself and arrange this with BT in case the engineer does need to attend your premises.
In this case unfortunately the engineer was sent out without notification to ourselves or you, for which I apologise. We're just in the process of talking to BT now to find out what's happening with the fault so I'll update shortly.
Re: Plusnet? 'M i n u s'net more like...
13-01-2010 9:33 AM
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Re: Plusnet? 'M i n u s'net more like...
13-01-2010 10:42 AM
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Re: Plusnet? 'M i n u s'net more like...
13-01-2010 11:30 AM
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I've had enough and have asked the support team for my MAC code so I can move ISP.
Re: Plusnet? 'M i n u s'net more like...
13-01-2010 1:01 PM
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If it helped click the thumb
If it fixed it click 'This fixed my problem'
Re: Plusnet? 'M i n u s'net more like...
13-01-2010 1:06 PM
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Re: Plusnet? 'M i n u s'net more like...
13-01-2010 1:18 PM
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Re: Plusnet? 'M i n u s'net more like...
13-01-2010 1:23 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet? 'M i n u s'net more like...
13-01-2010 1:39 PM
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I migrated from AOL box standard product in December where the min sync speed was 3000kbps, top sync was 5mb and the line seemed very stable. Since joining Plusnet Pro, I too have been receiving slower sync speeds, 500kbps and below for the first three weeks this now has gone up but no where near my old ISP figures.
Plusnet estimated my line at 4mb and I'm currently lucky to get a 2mb sync and 1500kbps download. One of the main reasons for migrating was that I am a gamer and wanted lower ping rates but have had to have interleaving switched back on to get the line stable enough to be able to browse the web. Gaming at the moment is a joke as my ping rates hit anywhere from 40 to 110 leaving one game OK and the other very laggy.
Originally the problem was blamed on my equipment but nothing except the login was changed - I've even tried another router, had the router line plunged into the master socket for over a week and purchased new micro filters all at no benefit. I'm currently paying an extra £6 per month for a worst experience/service than my previous box standard ISP product. I know my line is capable of faster speeds as I used to get them but Plusnet just don't seem able to deliver.
As a new customer I get the impression that they got me into a contract, feed me a couple of responses, most of them automated on the fault ticketing system and just hope I will go away!!. I too am seriously thinking of leaving.
Re: Plusnet? 'M i n u s'net more like...
13-01-2010 2:48 PM
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This is something else I'm afraid - the test results on your fault ticket are showing a dropping connection issue, which is a fault somewhere between the exchange and your master socket (hence why we need to get an engineer out). Unfortunately altering your line profile on our side of things will make no difference in this case.
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