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Plusnet Line Speed lower than BT IP Profile

robski1
Rising Star
Posts: 114
Thanks: 7
Fixes: 4
Registered: 06-11-2008

Plusnet Line Speed lower than BT IP Profile

After having  a stable connection for many weeks, I had several disconnects yesterday whilst BT were doing some work outside of my house.
All is stable now and my BT IP Profile has climbed back to 12.83 Mbps but my PlusNet Line speed seems to be stuck at 11.5 Mbps.
Could someone at PlusNet give it a tweak for me. Wink
Thanks, robski1
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,002
Thanks: 784
Fixes: 70
Registered: 04-04-2007

Re: Plusnet Line Speed lower than BT IP Profile

Done. You may need to disconnect/reconnect if the automated script doesn't kick you within the next hour or so.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

shure
Grafter
Posts: 509
Thanks: 1
Registered: 21-01-2013

Re: Plusnet Line Speed lower than BT IP Profile

this may sound like a dumb question but are you expected to get the full profile speed then?  My Plusnet IP Profile is 7.15 but I "only" get 6.72Mbps.  Should I get more (hey, when you're that slow every little helps!)?
Community Gaffer
Community Gaffer
Posts: 13,002
Thanks: 784
Fixes: 70
Registered: 04-04-2007

Re: Plusnet Line Speed lower than BT IP Profile

You should get close to it yes. 6.72Mbps seems reasonable. FWIW, I've checked both your BT and Plusnet profiles and they're configured correctly.

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

shure
Grafter
Posts: 509
Thanks: 1
Registered: 21-01-2013

Re: Plusnet Line Speed lower than BT IP Profile

OK.  Many thanks Smiley
robski1
Rising Star
Posts: 114
Thanks: 7
Fixes: 4
Registered: 06-11-2008

Re: Plusnet Line Speed lower than BT IP Profile

Thanks for the Tweak Bob. Smiley
Community Veteran
Posts: 3,274
Thanks: 339
Fixes: 12
Registered: 24-10-2013

Re: Plusnet Line Speed lower than BT IP Profile

how does one check what the BT and plusnet profile you have is?
Community Veteran
Posts: 38,431
Thanks: 1,008
Fixes: 60
Registered: 15-06-2007

Re: Plusnet Line Speed lower than BT IP Profile

read the sticky at the top of this board - Speed Faults