Plusnet: IP profile stuck
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Plusnet: IP profile stuck
09-01-2013 10:04 AM
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A few weeks back we had a spate of disconnections, it went back to normal after a few days but our line speed seems stuck at 8.5, previously I think it was 16, any chance of it being increased.
Thanks
Steve & Annette
Here is our current router details:
Uptime: 0 days, 8:27:02
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 20,620
Bandwidth (Up/Down) [kbps/kbps]: 440 / 9,720
Data Transferred (Sent/Received) [MB/MB]: 5.17 / 32.16
Output Power (Up/Down) [dBm]: 12.5 / 18.0
Line Attenuation (Up/Down) [dB]: 5.0 / 10.5
SN Margin (Up/Down) [dB]: 20.0 / 13.0
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 393,213 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 720,923 / 0
FEC Errors (Up/Down): 2 / 2,041,365
CRC Errors (Up/Down): 0 / 1,879
HEC Errors (Up/Down): 0 / 136,013
Re: Plusnet: IP profile stuck
09-01-2013 10:36 AM
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Bob Pullen
Plusnet Product Team
If I've been helpful then please give thanks ⤵
Re: Plusnet: IP profile stuck
09-01-2013 11:24 AM
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The problem is that their SN margin is 13.0
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet: IP profile stuck
09-01-2013 11:30 AM
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BT Test results:
Download Speed (Mbps): 8.05
Upload Speed (Mbps): 0.37
Ping Latency(ms): 42.63
As I said previous to the last spate of disconnections we had been at about 16000, here is the result from mybroadband speed test in December:
Dec 6, 16:47 15774 kbps (1.97MB/s) 744 kbps (93kB/s)
Thanks
Steve & Annette
Re: Plusnet: IP profile stuck
09-01-2013 1:50 PM
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Can you try disconnecting your connection via the routers interface then power down and leave for a few minutes, then power back on and connect and see if there's any difference.
Let me know how you go.
Re: Plusnet: IP profile stuck
09-01-2013 1:54 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet: IP profile stuck
09-01-2013 1:57 PM
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Re: Plusnet: IP profile stuck
09-01-2013 2:11 PM
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Quote from: annapp Uptime: 0 days, 8:27:02
Looking at the time of your post, that suggests you last resynced at around 1:30am which is not the best time.
If you look at the noise margin after a resync that is the target. If you see speeds are slower and the noise margin is a lot higher than the target a resync is always worth a try.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet: IP profile stuck
09-01-2013 2:13 PM
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Thanks for the replies, just checked and yes back up to usual speed, but we didn't do anything this end as I only just saw your request for us to reboot the router. Looks like the system was rebooted about 20 mins ago.
Heres the latest router stats:
Uptime: 0 days, 0:19:40
DSL Type: G.992.5 annex A
Maximum Bandwidth (Up/Down) [kbps/kbps]: 888 / 21,312
Bandwidth (Up/Down) [kbps/kbps]: 440 / 19,568
Data Transferred (Sent/Received) [kB/kB]: 93.00 / 142.00
Output Power (Up/Down) [dBm]: 12.0 / 20.0
Line Attenuation (Up/Down) [dB]: 5.0 / 10.0
SN Margin (Up/Down) [dB]: 30.5 / 6.5
Vendor ID (Local/Remote): TMMB / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 458,749 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): 0
Error Seconds (Local/Remote): 720,927 / 0
FEC Errors (Up/Down): 0 / 445
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 0
Will keep an eye on it over the next few hours/days.
Thanks
Steve & Annette
Re: Plusnet: IP profile stuck
09-01-2013 2:17 PM
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I see our ip profile is now 17.2 🙂
Thanks
Steve & Annette
Re: Plusnet: IP profile stuck
09-01-2013 2:18 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet: IP profile stuck
09-01-2013 2:37 PM
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I'm presuming someone at Plusnet reset the system, prior to this and the setting in the early hours of this morning we had been up for about 12 days.
Thanks
Steve & Annette
Re: Plusnet: IP profile stuck
09-01-2013 2:44 PM
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<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13577426402290.png"/><div style="clear:both;"></div>
Re: Plusnet: IP profile stuck
09-01-2013 3:05 PM
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jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet: IP profile stuck
09-01-2013 4:11 PM
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Thanks for all the help, will keep an eye on it, we have been with Plusnet since 2008 and overall the connection speed has been excellent, it just seems a few times a year we get a period of disconnections, naturally then the connection speed drops, after a couple of weeks things seem to sort themselves out with no real conclusion to what the problem was, then we are back to normal for months.
Steve & Annette
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