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Plusnet IP lower than BT Speedtest IP

Bjn
Grafter
Posts: 318
Thanks: 1
Registered: ‎11-11-2012

Plusnet IP lower than BT Speedtest IP

After a a few problems while I've been away on holiday ie no internet light on router which Adam help sort out last Thursday which my son was very grateful as he got back online after 5 days of no internet.
At that time my line IP dropped to 50.6 but has gone backup to 55.06 on the BT speedtest (see below) but is still stuck at 50.6 on Plusnet members centre. Any idea if and when the Plusnet IP will catchup with the BT profile of 55.06 as when it dropped it was simultaneously on both sites.

BT Speedtest
1. Best Effort Test:  -provides background information.
Download Speed
48.02 Mbps

0 Mbps 55.03 Mbps
Max Achievable Speed
Download speedachieved during the test was - 48.02 Mbps
For your connection, the acceptable range of speedsis 16 Mbps-55.03 Mbps .
Additional Information:
IP Profile for your line is - 55.03 Mbps
2. Upstream Test:  -provides background information.
Upload Speed
8 Mbps

0 Mbps 20 Mbps
Max Achievable Speed
Upload speed achieved during the test was - 8Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps
Plusnet Members Centre
Telephone number:
01670******
Phone exchange:
ASHINGTON
Estimated line speed:
55Mb (Accurate to within +/- 1Mbit) - Checked on 2013-02-03 07:43:08
Current line speed:
50.6 Mb
2 REPLIES
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Plusnet IP lower than BT Speedtest IP

Hi there,
You profile is now matching your IP profile, so you should now see an increase. Let me know if that's not the case.
Bjn
Grafter
Posts: 318
Thanks: 1
Registered: ‎11-11-2012

Re: Plusnet IP lower than BT Speedtest IP

Thanks for the speedy reply Chris and speedtest confirms that the IP's now match.
Great service and thanks Smiley