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Plusnet IP Profile updating

Menruna
Dabbler
Posts: 22
Registered: ‎05-12-2013

Plusnet IP Profile updating

Hiya all,
When is it that the Plusnet IP profile is meant to update to match the BTW IP profile? I'm aware it should be twice a day, so is that at set times or is it not as clear cut as that?
Cheers!
Iain
6 REPLIES
Community Veteran
Posts: 5,228
Thanks: 494
Fixes: 22
Registered: ‎10-06-2010

Re: Plusnet IP Profile updating

It may take a few days for the BTW profile to arrive at Plusnet, a length of time comparable to writing a letter on a piece of paper and sending it through the post.
A more recent twist is that if or when the Plusnet profile updates, your PPP session might not be automatically disconnected and reconnected, so your speed won't change until after you manually disconnect and reconnect, or something else causes a reconnect. Also, I don't know if it is still the case that the profile can go down much quicker and more reliably than it can go up.
Menruna
Dabbler
Posts: 22
Registered: ‎05-12-2013

Re: Plusnet IP Profile updating

Cheers ejs. I know about needing to disconnect and reconnect the PPP session to get the updated profile but I hope it's a lot faster than a few days for Plusnet to update to match!
Plusnet Alumni (retired) chrispurvey
Plusnet Alumni (retired)
Posts: 5,369
Fixes: 1
Registered: ‎13-07-2012

Re: Plusnet IP Profile updating

Hi Menruna,
It looks that's sorted for you?
Menruna
Dabbler
Posts: 22
Registered: ‎05-12-2013

Re: Plusnet IP Profile updating

Certainly is Chris, many thanks.
Should there be regularity to when the Plusnet side updates?
Community Gaffer
Community Gaffer
Posts: 17,683
Thanks: 666
Fixes: 167
Registered: ‎05-04-2007

Re: Plusnet IP Profile updating

The profile script runs on our side 5 times a day at the moment. So once we've received the report it should update the same day.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Menruna
Dabbler
Posts: 22
Registered: ‎05-12-2013

Re: Plusnet IP Profile updating

Can I get one last bump from you guys before you leave tonight? Smiley
Line finally reset and finally stable as of this morning!