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Plusnet IP Profile update required please

xxSONICxx
Dabbler
Posts: 13
Registered: ‎22-04-2008

Plusnet IP Profile update required please

Hi...
My BT Wholesale IP Profile is currently at 2 Mbps ...but my Plusnet IP Profile is still stuck behind at 1.5 Mbps Sad
( Please see attached screen shots, dated from today, July 14th )
Also my router has now been continuously sync'ed, at 2315 kbps, for 6 days and 22+ hours.
But still no automatic ( Delta report ) Plusnet IP Profile update has come.
Please can you guys at Plusnet manually nudge my Plusnet IP Profile to match my BT Wholesale IP Profile.
Many thanks & kindest regards

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 6,125
Thanks: 592
Fixes: 231
Registered: ‎01-01-2012

Re: Plusnet IP Profile update required please

Your line has recently been updated to ADSL2+ but it was set incorrectly on our end so we weren't receiving updates for your line.
I've changed your profile and sorted this out so the updates will happen automatically.
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
xxSONICxx
Dabbler
Posts: 13
Registered: ‎22-04-2008

Re: Plusnet IP Profile update required please

Hi Matthew,
Wow thanks... you guys here in the forums work so fast !!  Cheesy
Truely impressed !  Grin
Many thanks again Matthew, really appreciate it !