Plusnet Fibre - House Move Delays
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- Re: Plusnet Fibre - House Move Delays
Plusnet Fibre - House Move Delays
05-12-2013 10:12 AM
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2 appointments booked, one for 3rd and one for 4th. On the 3rd, nobody turned up and on the 4th the guy obviously couldn't do anything.
Phoned up and received the notice that Plusnet need to contact suppliers and i'll hear something in 24-48 hours.
Is this pretty common?
What are the typical timescales for this sort of thing?
If it's going to be a while I might as well take my PC over to someone elses house because my wife needs it to do her OU work. Not to mention grocery shopping, bills, sport, gaming, music and what not that all requires the internet.
I can see us having moved into our lovely new house and spending the next month elsewhere 90% of the time!!!
Might be quicker to put a new order in with someone else so will hopefully hear back within the 48 hours to get a timescale.
Re: Plusnet Fibre - House Move Delays
05-12-2013 10:58 AM
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Quote from: infectededen On the 3rd, nobody turned up
How much compensation have you been offered? Plusnet should receive £45 from OpenReach for the missed appointment. Link
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plusnet Fibre - House Move Delays
05-12-2013 11:11 AM
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So guess compensation wise there wouldn't be anything as they did turn up. I'm just not sure why nobody thought to pre-check what work needs done - i assume this would be common practise for any orders.
I'll just have to wait and see what work needs to be done. When I first phoned up 10 days ago I said it was a new build with no line in, but thought that's what the guy was coming to do, followed by the guy installing the broadband. Turns out a 3rd person needs to do something before any of those....Madness
Re: Plusnet Fibre - House Move Delays
05-12-2013 11:39 AM
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Quote from: infectededen I assume this would be common practise for any orders.
....Madness
Hi,
Welcome to the forums - hopefully one of the helpful guys from the DCT will be along to update you soon.
Assumptions are dangerous! It would certainly be common sense but there seems to be very little of that in BTw/BTOR service delivery. Your summary is sadly all too true.
Hope this is sorted for you soon.
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Fibre - House Move Delays
05-12-2013 12:17 PM
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I'll probably calm down a bit later...but on both TUE and WED I put in 13 hours of lifting and moving so needless to see I was not in the mood for much!!
Hopefully it can be sorted out asap.
Re: Plusnet Fibre - House Move Delays
05-12-2013 12:34 PM
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No mention of a 2nd appointment this time though so trying to get through now to clarify it and see if there is anything available sooner due it being delayed in the first place.
But at least there is some progress.
Re: Plusnet Fibre - House Move Delays
05-12-2013 1:52 PM
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Re: Plusnet Fibre - House Move Delays
05-12-2013 2:05 PM
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Maybe I shouldn't move house after getting the PS4 - there are no offline games I like so it's an expensive paperweight until the internet is up and running again! haha.
For my part-time studies, I'll just have to ask for a weeks extension on the next assignment
Re: Plusnet Fibre - House Move Delays
09-12-2013 3:37 PM
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Also had the cheek to say they will charge me £50 for not being there. That takes some nerve like considering how messed around I've been so far.
Wish I'd just started a new order elsewhere now - it'd have been done by now. I can't wait another 2 weeks. Bought a brand new house and barely been in it since because I can't do a whole lot without the internet in there. As if I havne't got enough going on right now...
Re: Plusnet Fibre - House Move Delays
09-12-2013 4:53 PM
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Good luck with it but speak to PN and ask if they can do a duel install on the same day (not always possible) or pencil/provisionally hold a slot for the fibre (I've known ISP's to be able to do this on occasion and get a slot a day or two after)
Re: Plusnet Fibre - House Move Delays
09-12-2013 5:15 PM
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I went out of MY way to make sure it was done well in advance.
But this is what happens. Sitting at work this morning to find out someone from work has hit my brand new car. It never rains but it pours eh...
Re: Plusnet Fibre - House Move Delays
11-12-2013 11:01 AM
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And I can't get an appointment for 7-10 days? In that hour+ he could have done my work, or someone else's who is no doubt waiting eagerly for it.
No wonder nothing gets done...
Re: Plusnet Fibre - House Move Delays
11-12-2013 12:37 PM
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In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plusnet Fibre - House Move Delays
11-12-2013 12:54 PM
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Mind you he didn't look like he wanted to work...
Hopefully when it comes to the actual job on Friday I get someone who doens't mind doing some work.
Re: Plusnet Fibre - House Move Delays
13-12-2013 8:48 AM
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Wonder if it's worth phoning Plusnet now to try and expedite the fibre installation ASAP.
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