cancel
Showing results for 
Search instead for 
Did you mean: 

Plusnet DNS issues

garywood84
Grafter
Posts: 256
Thanks: 1
Registered: 30-07-2007

Plusnet DNS issues

Following the recent DNS issue, I am still unable to access certain websites via the PN DNS, despite this issue being marked as resolved on the Service Status page.  For example, www.ebuyer.co.uk does not work, but it does if I use OpenDNS, so it's clearly a PN DNS issue.
Can anyone else confirm this, so that we can put some pressure on PN to re-open investigations into this and fix the problem?
Thanks,
Gary
6 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Re: Plusnet DNS issues

Is anyone else seeing this? A check of the example given is showing exactly the same details from our DNS servers and OpenDNS.
[quote=Plusnet DNS]host ebuyer.co.uk 212.159.6.9
Using domain server:
Name: 212.159.6.9
ebuyer.co.uk has address 89.107.41.20
host ebuyer.co.uk 212.159.6.10
Using domain server:
Name: 212.159.6.10
ebuyer.co.uk has address 89.107.41.20
host ebuyer.co.uk 212.159.13.49
Using domain server:
Name: 212.159.13.49
ebuyer.co.uk has address 89.107.41.20
host ebuyer.co.uk 212.159.13.50
Using domain server:
Name: 212.159.13.50
ebuyer.co.uk has address 89.107.41.20
[quote=OpenDNS]host ebuyer.co.uk 208.67.222.222
Using domain server:
Name: 208.67.222.222
ebuyer.co.uk has address 89.107.41.20
host ebuyer.co.uk 208.67.220.220
Using domain server:
Name: 208.67.220.220
ebuyer.co.uk has address 89.107.41.20
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
garywood84
Grafter
Posts: 256
Thanks: 1
Registered: 30-07-2007

Re: Plusnet DNS issues

Chris,
Thanks for following this up. Interestingly, the PN DNSs you've tested are not the same as the ones I have been trying to use.  The ones I'm using have the following IPs, which I was given by PN support a while back:
212.159.11.150
212.159.13.150
Perhaps that's where the issue lies?
Gary
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Plusnet DNS issues

Hi Gary,
That's certainly a possibility.
Personally, I wasn't aware that 212.159.11.150 existed (although that's not to say that it doesn't.
I'd try using the 2 that Chris has quoted and see if you see an improvement.
garywood84
Grafter
Posts: 256
Thanks: 1
Registered: 30-07-2007

Re: Plusnet DNS issues

James,
Thanks for that.  I was definitely given the DNS above by PN support, and a Google search on the IP address seems to link it with Plus.  However, I've changed the servers I'm using to the .13.49 / .13.50 ones that Chris listed, and it now seems to be working.
Perhaps it would be worth you checking the older servers I had, though, because if other customers are still reporting issues (and the last Service Status post suggested a handful were) this may be where the issue lies.
Gary
Community Veteran
Posts: 3,187
Thanks: 20
Fixes: 2
Registered: 31-07-2007

Re: Plusnet DNS issues

http://www.kitz.co.uk/isp/pninfo.htm maybe have been the casue for the confusion
Unvalued customer since 2001 funding cheap internet for others / DSL/Fibre house move 24 month regrade from 8th May 2017
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Re: Plusnet DNS issues

Yep - It looks like those are the DNS server that we use for our web hosting rather than the DNS servers we would use for internet connectivity.
I'd definitely suggest going with the ones Chris gave above.