Plusnet Current Line Speed is wrong

[#1]

Just checked the Plusnet value and it is 2000kbps but the BT IP profile is 2500kbps
BT speedtest result which shouldn't be possible with a Plusnet limit of 2000kbps

Quote

Download speed achieved during the test was - 2223 Kbps For your connection, the acceptable range of speeds is 600-7150 Kbps. Additional Information: Your DSL Connection Rate :2848 Kbps(DOWN-STREAM), 416 Kbps(UP-STREAM) IP Profile for your line is - 2500 Kbps

Also checking my log - the only time the sync speed dropped low enough to give a 2000kbps IP profile was on the 20th April for less than 2 minutes while i was trying a different filter

[#2]

Sorted Jim, might need a disconnect and reconnect mind you.

[#3]

Bob,
That isn't a problem but can you advise where the 2000kbps figure came from and how I managed to get a BT test result of 2223kbps with it.
I had assumed that the back end systems weren't talking correctly to each other

[#4]

The 2000 IP Profile came from a sync event on the 20th April. Our systems had you capped at 2000 between 2010-04-21 22:28:56 and about thirty minutes ago
I've uploaded your recent DLM data here if you're interested?

[#5]

Bob,
Something is badly wrong with the BT system as that isn't what my router is reporting.
It would appear that the BT systems miss a lot of the resynchs
Compare these from your log (note the odd time stamp in bold)
2848 20/04/2010 21:18:05
2272 20/04/2010 12:43:00
2272 20/04/2010 12:38:57
2272 20/04/2010 12:43:00
With sections from my routerstats log - the bits in green are when I was trying a different faceplate filter and there was a low speed sync which Routerstats didn't pick up as it was such a short duration - it is set to log every 10 minutes
20 Apr 2010 12:20:51 Rx-Sync=3040
20 Apr 2010 12:23:51 [Disconnected]
20 Apr 2010 12:23:51 Tx-Sync=0
20 Apr 2010 12:26:51 [Connected]
20 Apr 2010 12:26:51 Rx-Sync=2816
20 Apr 2010 12:27:51 [Disconnected]
20 Apr 2010 12:27:51 Tx-Sync=0
20 Apr 2010 12:30:51 [Connected]
20 Apr 2010 12:30:51 Rx-Sync=3072
20 Apr 2010 14:20:53 Rx-Sync=3072
20 Apr 2010 14:30:53 Rx-Sync=3552
20 Apr 2010 19:40:56 Rx-Sync=3552
20 Apr 2010 19:50:57 Rx-Sync=3328
20 Apr 2010 20:50:57 Rx-Sync=3328
20 Apr 2010 21:03:45 Rx-Sync=2848
I can provide the full log if you want
Note that the total time I was changing filters etc. was only about 10 minutes

[#6]

Quote from: Oldjim

Something is badly wrong with the BT system as that isn't what my router is reporting.

The values don't always agree with each other, not much I can elaborate on as far as that's concerned as I'm not 100% au fait with how the data from that report is populated.

Quote

It would appear that the BT systems miss a lot of the resynchs

It's not intended to capture every resync.

Quote

Compare these from your log (note the odd time stamp in bold) 2848 20/04/2010 21:18:05 2272 20/04/2010 12:43:00 2272 20/04/2010 12:38:57 2272 20/04/2010 12:43:00 With sections from my routerstats log - the bits in green are when I was trying a different faceplate filter and there was a low speed sync which Routerstats didn't pick up as it was such a short duration - it is set to log every 10 minutes 20 Apr 2010 12:20:51 Rx-Sync=3040 20 Apr 2010 12:23:51 [Disconnected] 20 Apr 2010 12:23:51 Tx-Sync=0 20 Apr 2010 12:26:51 [Connected] 20 Apr 2010 12:26:51 Rx-Sync=2816 20 Apr 2010 12:27:51 [Disconnected] 20 Apr 2010 12:27:51 Tx-Sync=0 20 Apr 2010 12:30:51 [Connected] 20 Apr 2010 12:30:51 Rx-Sync=3072 20 Apr 2010 14:20:53 Rx-Sync=3072 20 Apr 2010 14:30:53 Rx-Sync=3552 20 Apr 2010 19:40:56 Rx-Sync=3552 20 Apr 2010 19:50:57 Rx-Sync=3328 20 Apr 2010 20:50:57 Rx-Sync=3328 20 Apr 2010 21:03:45 Rx-Sync=2848 I can provide the full log if you want Note that the total time I was changing filters etc. was only about 10 minutes

Yep, I note the discrepancy although like I mentioned above, I'm not sure exactly where the timestamps are derived from.

[#7]

Not only did it miss three in a row it also reported 2272 at 12:43 when I had been connected at 3072 for at least 10 minutes at that time
Makes me want to switch to LLU but there is one good reason why I won't - other than Sky (I don't have Sky TV) trhe only option is TalkTalk in it's various ramifications