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Plusnet Assist popup keeps appearing
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- Re: Plusnet Assist popup keeps appearing
Plusnet Assist popup keeps appearing
16-12-2013 10:18 AM
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I've tried searching for this but not come up with a similar topic.
I don't use Plusnet Assist much - in fact I quite often run with it not running.
However it is running at present - however this popup keeps appearing on an occasional basis and manually opening the program from the task bar or the start menu produces the same thing.
I presume there's a simple answer but I'm blowed if I can work it out. Help please...
XPSP3 - installed browsers: IE8, FF26 (default), Chrome
I don't use Plusnet Assist much - in fact I quite often run with it not running.
However it is running at present - however this popup keeps appearing on an occasional basis and manually opening the program from the task bar or the start menu produces the same thing.
I presume there's a simple answer but I'm blowed if I can work it out. Help please...
XPSP3 - installed browsers: IE8, FF26 (default), Chrome
Message 1 of 7
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Re: Plusnet Assist popup keeps appearing
16-12-2013 12:49 PM
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Message 2 of 7
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Re: Plusnet Assist popup keeps appearing
16-12-2013 3:57 PM
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I first tried an uninstall using Plusnet Assist's own uninstall link. However I forgot to check for residual files on restart and when reloaded (from a new download) Plusnet Assist was still behaving the same.
Then I did a Nero Uninstall using the deepest uninstall method - and it found 900 residual "files and folders" once the program itself had uninstalled. So totally cleared out I then did a Plusnet Assist reinstall - and the same errant behaviour continues.
The problematic filename in the pop-up is file:///C:/Program%20Files/Plusnet%20Assist/btbb/Start.html - could it just be that the file association for .html has disappeared off my system? (Slight problem there is that when I do an "Open with" selection in Windows Explorer, Internet Explorer is not listed as an option in the list of programs one can use...) Doesn't work still however if I paste that address into the browser address line.
Then I did a Nero Uninstall using the deepest uninstall method - and it found 900 residual "files and folders" once the program itself had uninstalled. So totally cleared out I then did a Plusnet Assist reinstall - and the same errant behaviour continues.
The problematic filename in the pop-up is file:///C:/Program%20Files/Plusnet%20Assist/btbb/Start.html - could it just be that the file association for .html has disappeared off my system? (Slight problem there is that when I do an "Open with" selection in Windows Explorer, Internet Explorer is not listed as an option in the list of programs one can use...) Doesn't work still however if I paste that address into the browser address line.
Message 3 of 7
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Re: Plusnet Assist popup keeps appearing
16-12-2013 8:03 PM
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Here's a properties listing of the rogue file.
Even starting up IE8 and trying to open that file produces the same pop-up - well I thought it was the same but the "Open" button is missing...
Even starting up IE8 and trying to open that file produces the same pop-up - well I thought it was the same but the "Open" button is missing...
Message 4 of 7
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Re: Plusnet Assist popup keeps appearing
21-12-2013 10:41 AM
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Update - I've just opened Windows Task Manager to check how much memory Firefox is hogging (1GB) - only to find TWELVE instances of PlusnetHelpBrowser.exe running as well as PlusnetHelpNotifier.exe
Does no one have a solution to this problem?
I'm killing the program for now.
Does no one have a solution to this problem?
I'm killing the program for now.
Message 5 of 7
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Re: Plusnet Assist popup keeps appearing
05-01-2014 8:06 PM
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Update - the problem continues. I started the computer today after being away several days. Several popups appeared and I had to delete four instances of PlusnetHelpBrowser.exe via Task Manager.
Message 6 of 7
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Re: Plusnet Assist popup keeps appearing
05-01-2014 8:18 PM
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If the program that is theoretically there to 'Assist' you find problems creates more problems than it solves - bin it!
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
Message 7 of 7
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- Re: Plusnet Assist popup keeps appearing