Plusnet Assist - E-mail Setup
Not sure if this is the correct subject area for this or perhaps we need a new directory for Plusnet Assist 
I had a panic attack over the weekend because a big chunk of e-mails had disappeared.
I think I have discovered the reason
But I think it was down to Plusnet Assist and i will go through the symptoms and what I found
All the missing e-mails were Plusnet not on any of my other hostings.
They were missing on my IPod Touch and Laptop running Windows Live Mail but they were present in Outlook on my desktop running XP ( I found them this morning as I tend not to use tjhe desktop at weekends).
I have Plusnet assist running on the XP and it has been reporting an e-mail "problem" although I have been running Outlook for months with Plusnet and years for other e-mail addresses hosted by other sites wtihout any problems.
So I let Plusnet Assist have its way hoping it would tell me something I didn't know about my configuration, possibly a tweak to improve performance
It set up the software in the POP version of e-mail rather than IMAP (which it tells you in the programme) which suits me. But it reset my setting where I had left an instruction to not delete e-mails after download but to keep them on the server for 10 days.
My issues
Do the cognoscenti agree with my analysis? Does Plusnet Assist only have the one vanilla setting for e-mail and describes all others as faults which are actually options?
I would like Plusnet Assist to tell me of changes like this preferably before they are implemented.
I consider myself to be a middle knowledge medium scale user which should be the target audience for Plusnet Assist. If it is targeted at the new unskilled user requiring the vanilla options then it will have to be uninstalled.
I have tried to uninstall Plusnet Assist from my laptop and found problems, cant get rid of it, its like a virus. Persistant little begger
I had a panic attack over the weekend because a big chunk of e-mails had disappeared.
I think I have discovered the reason
But I think it was down to Plusnet Assist and i will go through the symptoms and what I found
All the missing e-mails were Plusnet not on any of my other hostings.
They were missing on my IPod Touch and Laptop running Windows Live Mail but they were present in Outlook on my desktop running XP ( I found them this morning as I tend not to use tjhe desktop at weekends).
I have Plusnet assist running on the XP and it has been reporting an e-mail "problem" although I have been running Outlook for months with Plusnet and years for other e-mail addresses hosted by other sites wtihout any problems.
So I let Plusnet Assist have its way hoping it would tell me something I didn't know about my configuration, possibly a tweak to improve performance
It set up the software in the POP version of e-mail rather than IMAP (which it tells you in the programme) which suits me. But it reset my setting where I had left an instruction to not delete e-mails after download but to keep them on the server for 10 days.
My issues
Do the cognoscenti agree with my analysis? Does Plusnet Assist only have the one vanilla setting for e-mail and describes all others as faults which are actually options?
I would like Plusnet Assist to tell me of changes like this preferably before they are implemented.
I consider myself to be a middle knowledge medium scale user which should be the target audience for Plusnet Assist. If it is targeted at the new unskilled user requiring the vanilla options then it will have to be uninstalled.
I have tried to uninstall Plusnet Assist from my laptop and found problems, cant get rid of it, its like a virus. Persistant little begger
Quote from: PeterLoftus I consider myself to be a middle knowledge medium scale user which should be the target audience for Plusnet Assist. If it is targeted at the new unskilled user requiring the vanilla options then it will have to be uninstalled.
I have tried to uninstall Plusnet Assist from my laptop and found problems, cant get rid of it, its like a virus. Persistant little begger
You've probably failed the first test for a target user - you visit forums.
What happens if you try to uninstall it - does the uninstall wizard stick with very little progress showing on the progress strip? If this is the case, if you go into Task Manager and kill Plusnet Assist processes (I had to do two) the uninstall process bursts into life and completes removal.
David
Hi Peter,
The default setting is to not leave a copy on the server. We've tried to include as much information as possible in the FAQ and will be adding any questions we come across that weren't included originally. There is no way to configure your own settings. Some interesting points you raise there though. It's much appreciated, all the investigating you've done as it really gives us great feedback as to real user experience.
Jojo
The default setting is to not leave a copy on the server. We've tried to include as much information as possible in the FAQ and will be adding any questions we come across that weren't included originally. There is no way to configure your own settings. Some interesting points you raise there though. It's much appreciated, all the investigating you've done as it really gives us great feedback as to real user experience.
Jojo
Maybe you should have issued it as a Beta and let the users debug it for you
Oh ah............ (penny drops)
Oh ah............ (penny drops)
Today my XP desktop locked up when I checked Windows Task Manager I found Plusnet Assist was grabbing 98% of the CPU activity and outlook was not responding. So I killed PA. Then a programme called DWWin.exe grabbed 98% and still outlook was not responding. 
I had to reboot to get contol of my PC
What's happening?
I had to reboot to get contol of my PC
What's happening?
Hi PeterLoftus,
Not sure why your system locks up like that, but it does happen with many things on occasion. DWWin.exe is Dr.Watson. If you think Plusnet Assist is causing issues then it might be worth uninstalling it.
Jojo
Not sure why your system locks up like that, but it does happen with many things on occasion. DWWin.exe is Dr.Watson. If you think Plusnet Assist is causing issues then it might be worth uninstalling it.
Jojo
JoJo
see thread below, I want Plusnet assist, I think its a brilliant idea I particularly like the My network function which MS missed off XP!
I also think with the problems I am seeing it should have been released as a Beta version as MS are prone to do
see thread below, I want Plusnet assist, I think its a brilliant idea I particularly like the My network function which MS missed off XP!
Quote from: Joanne Hi PeterLoftus,
Not sure why your system locks up like that, but it does happen with many things on occasion. DWWin.exe is Dr.Watson. If you think Plusnet Assist is causing issues then it might be worth uninstalling it.
Jojo
I also think with the problems I am seeing it should have been released as a Beta version as MS are prone to do
Quote from: PeterLoftus I also think with the problems I am seeing it should have been released as a Beta version as MS are prone to do
I know you seem to have come across a few problems but in the main they're not ones that others have reported yet. This is fundamentally the same version used by over 2 million BT customers.
Jojo