PlusNet profile check?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Broadband
- :
- Re: PlusNet profile check?
PlusNet profile check?
14-02-2013 9:34 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We recently had line noise due to wet and windy weather (not uncommon) and the sync dropped to around 3.5Mbps but quickly recovered after the storm.
Running a BT Speedtest shows that the BT Profile has returned to 4.0Mbps but I've been consistently showing 2.8Mbps speedchecks (SpeedTest.Net and BT)
Does the PN profile take longer to reset or need a kick sometimes?
Adam
---
Download speedachieved during the test was - 2.83 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.77 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4 Mbps
Re: PlusNet profile check?
14-02-2013 10:11 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your profile on our systems is set right account to your current sync speed(4768kbps). Is your connection you're using a wired or wireless one?
If you run a speed test via http://speedtest.btwholesale.com and click further diagnostics what results are you getting?.
Re: PlusNet profile check?
14-02-2013 7:34 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks for checking , that link you posted looks to be the same BT test I ran. I get the same rate (approx 2.8) whether I connect Ethernet or Wifi.
I've just followed the link and got :
Download Speed (Mbps) 2.45
Upload Speed (Mbps) 0.00
Ping Latency(ms) 119.13
The Upload figure is odd, as I'm definitely sending emails OK,etc. Also, I suspect 1930 in the evening is not really ideal time to run speed tests !
I'm running some routerstats to see if there's a 24 hour cycle or something odd going down.
Adam
Re: PlusNet profile check?
15-02-2013 11:09 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Can you run another test just interested to see if there's a big difference from last night?
Re: PlusNet profile check?
15-02-2013 10:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
internet very poor tonight, even Youtube videos and iPlayer SD are stuttering (on PC and Smartphones)
Just run the test again from your link :
Download 2.31
Upload 0.37
Ping 79.75
Further test gives these numbers:
Download speedachieved during the test was - 2.31 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.77 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 4 Mbps
I've attached a Routerstats SNR plot
Adam
Re: PlusNet profile check?
16-02-2013 10:16 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
iPlayer HD and Youtube back to normal.
Adam
Re: PlusNet profile check?
17-02-2013 8:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Download speedachieved during the test was - 2.82 Mbps
For your connection, the acceptable range of speeds is 0.6 Mbps-7.15 Mbps.
Additional Information:
Your DSL Connection Rate :4.83 Mbps(DOWN-STREAM), 0.45 Mbps(UP-STREAM)
IP Profile for your line is - 3 Mbps
Re: PlusNet profile check?
18-02-2013 5:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Your connection seems to have been dropping a fair bit which has most likely caused that drop in line profile, are those disconnections anything you're aware of?
<img src="http://ccgi.psmith12.plus.com/visradius/generated/image13612078122819.png"/>
Re: PlusNet profile check?
20-02-2013 6:44 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I had not noticed that the router was resyncing as it seemed to sync at the same rate, but it's now only 3.6Mbps and only been up 14 hours.
My wife did say yesterday that the phone line has been noisy lately (incoming and outgoing), this sounds a bit like an old fault we had recurring - I'll raise a ticket.
Many thanks,
Adam
Re: PlusNet profile check?
20-02-2013 3:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: PlusNet profile check?
23-02-2013 9:21 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I just reset the router and it synced up from 4.1 to 5.7Mbps.
Adam
Re: PlusNet profile check?
25-02-2013 1:43 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If there is anything we can do to help please let us know.
Re: PlusNet profile check?
25-02-2013 3:54 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Adam
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page