PlusNet Speed only 50% of Speed Delivered by O2
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PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 12:01 PM
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The uswitch.com website shows two other PlusNet users in the same vicinity: one registering 10.3Mbps and the other showing 7.1Mbps. The best we’ve been able to obtain is 3.17Mbps. I have speed test results showing broadband performance figures for both PlusNet and O2. The PlusNet connection has been up now for well over a week and I’ve rebooted the router at least four times during this period but the download speed has not improved one iota.
Can anything be done to improve on this?
Can anyone explain why this might be happening?
Thanks
Re: PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 12:37 PM
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The sync rate (connection speed between router and exchange) is only 3967, with an SNR of 3.8 and attenuation of 37.5.
When you're rebooting the router, are you logging in and pressing 'disconnect' first? If not, I'd suggest doing so. In fact can you do that asap and let me know when it's done and I'll run another line test.
Also, what's your internal setup like? Are you in to the master socket, with a single filter using no extension leads?
Re: PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 1:15 PM
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As for the setup, it's as you outlined.
Thanks
Re: PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 1:18 PM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 1:37 PM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
10-10-2013 2:29 PM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
11-10-2013 9:27 AM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
11-10-2013 10:28 AM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
11-10-2013 11:15 AM
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Re: PlusNet Speed only 50% of Speed Delivered by O2
11-10-2013 11:44 AM
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Monday 14th: 1pm - 6pm
Tuesday 15th: 1pm - 6pm
Wednesday 16th: 1pm - 6pm
Thanks,
Re: PlusNet Speed only 50% of Speed Delivered by O2
11-10-2013 11:58 AM
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That's been booked in for you for Monday afternoon (14th) between 1pm and 6pm, hope the engineer gets things sorted for you. I'll update your ticket with this information as well.
Re: PlusNet Speed only 50% of Speed Delivered by O2
15-10-2013 10:41 AM
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This can now be closed.
Many thanks for your help.
Re: PlusNet Speed only 50% of Speed Delivered by O2
15-10-2013 11:23 AM
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