PlusNet Portal Failure - ongoing problem.

[#1]

Does this apply to anyone else?
Tried to log in to the PlusNet portal - http://portal.plus.net/index_nlp.html?home=membercentretop
But got "invalid username/password"
I phoned support, who tried my login/password from the support centre - where it also failed.
I have full internet access (except the portal), I can even access my webmail with this password.
Since my router also uses this password successfully, I assume it's just the Plusnet portal.
The CSR suggested I ring back in a couple of hours (about 2 hours ago) - but since I can't raise/view tickets I thought I would try bypassing this mechanism.
This isn't urgent - but I can't use any portal features.

[#2]

Hmm, I can log in using the above link.
I've had problems before where you can't log in, which have been fixed quite quickly. Is this still a problem for you now?

[#3]

unfortunately it's still a problem

[#4]

Got QA having a look at this......

[#5]

Thanks Kelly

[#6]

This looks like it is related to:
http://www.plus.net/support/service/problems/problem.php?intProblemId=47394
the fix of which was what broke Metronet logins this morning.  This problem has been upgraded back to a P1 and a developer is looking at it.

[#7]

If you changed your password a couple of days ago there appears to have been a problem at PlusNet's end.  See the thread on TBB starting with Friday's posts.  Of course, yours may be the different problem that Kelly is referring to!

[#8]

Quote from: Kelly

This looks like it is related to: http://www.plus.net/support/service/problems/problem.php?intProblemId=47394 the fix of which was what broke Metronet logins this morning.  This problem has been upgraded back to a P1 and a developer is looking at it.

When I look at the above link it says that the problem has been "downgraded".

Quote

Problem:  [47394] [Hopper] [live Testing] Portal Login Broken  Status:  Downgraded

[#9]

I think the priority problems application doesn't like it when a problem is re-upgraded!
Fix for that problem is in testing now and should be live soon.

[#10]

Done.  Let us know if you still have problems. Sorry about that!

[#11]

Thanks - all is fixed and working now.

[#12]

Is anyone else having problems logging onto the portal? I'm getting invalid user name or password.

[#13]

I can login ok.
Make shoure that you tipe your Password & Username in the same Case, so for example if your Username was:
ben & you put Ben then it will fail.
Have you changed your (Password)? if yes try your old one.

[#14]

It isnt working for me It took me 6 goes to get in and tried on 2 pc's the username and password were correct as they are saved..
Had it for the last 3 days and still the same today. I think the portal is having a wobler as last month my usage was 0 for one day even when I was on all day. My IP profile can change from 2 pm to 9 pm. One day it was 4meg at 2 pm th enext day it showed 2 meg and at 10pm it was back to 4meg

[#15]

   I'm having trouble logging in to the main site this morning .
Anyone else having trouble ?
P.s sod's law isn't it ?
I post on here I'm having trouble, I go back and have another go and it  lets me in.