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Plus net pls activate my 21cn

rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Plus net pls activate my 21cn

As title it is live at our exchange and you not upgraded me to the 21cn
18 REPLIES 18
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

Tried to get someone to ring you but no available since I am hard of hearing this a easy way of contact and twitter both no replies
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Plus net pls activate my 21cn

Adam's dealing with this for you, just as an FYI you really don't need to tweet, DM, post on the forum, call us and create a ticket all for the same thing. If we don't reply in good time, then feel free to nudge us, but 5 different contacts just means we have to reply 5 times.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

FYI I did a ticket then saw it takes a long reply..  If Adam was dealing with it why don't they let us know without having to wonder if anyone helping????
Jim:quote
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Plus net pls activate my 21cn

He didn't have chance to! Your tweets and post on here were all within 30 minutes, we're good, but even we can't answer everything straight away!
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

Ok Chris
Sorry about that I didn't say you bad Smiley been with plus net for years that why I like being with your services
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Plus net pls activate my 21cn

Although I think Adam has given you the incorrect date, it's actually due to complete on the 19th as that's the minimum timescale for this type of order. You don't need to do anything, it'll happen without you needing to do anything at all.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

Thanks
That a shame was looking forward for tmr high speed. So is it in bt hand to do this and not yours??.
Chris
Legend
Posts: 17,724
Thanks: 600
Fixes: 169
Registered: ‎05-04-2007

Re: Plus net pls activate my 21cn

It's the standard timescale for this order with BT Wholesale.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

Ok doki
Just a shame a user have to find out  if things are activated And having to chase up ISP to get us on it.  Why is it not all done automatically.
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Plus net pls activate my 21cn

You'll be moved from 20CN equipment and onto 21CN equipment so this type of order typically takes a little longer than a standard modify order.
P.S - you don't have to chase us, we would migrate you over, however we do this in bulk so wouldn't have been straight away.
rookey
Grafter
Posts: 572
Registered: ‎23-01-2009

Re: Plus net pls activate my 21cn

Ok well I guess I have speed it up then Smiley as if was done in bulk it might of been next year  Cheesy
davidj66
Aspiring Pro
Posts: 746
Thanks: 56
Fixes: 4
Registered: ‎04-09-2008

Re: Plus net pls activate my 21cn

Out of interest Chris, does this actually require an engineer to do physical work at an exchange ..or is it a remote changeover?
I ask, because with the current apparent lack of Openreach resource, one would have expected there to be delays in the changeover schedules.
My changeover is scheduled for early next week.....but I know for a fact that there aren't any Openreach bodies actually based at our local exchange any more, so what are the chances of a delay?.
Kelly
Hero
Posts: 5,497
Thanks: 380
Fixes: 9
Registered: ‎04-04-2007

Re: Plus net pls activate my 21cn

Engineers are needed.  There is a bulk regrade program where we submit numbers of customers and their exchanges to move, and BT work out what is possible from available engineers.  It's not as straight forward as you imagine Cheesy
It's one of the many things Dave looks after.
Kelly Dorset
Ex-Broadband Service Manager
jelv
Seasoned Hero
Posts: 26,785
Thanks: 971
Fixes: 10
Registered: ‎10-04-2007

Re: Plus net pls activate my 21cn

I hope the order raised is for uncapped upload!
jelv (a.k.a Spoon Whittler)
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