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Plus net line speed

barny
Grafter
Posts: 34
Registered: ‎17-01-2011

Plus net line speed

My connection speed ha been 2880 and my BT proflle 2.54 since 6.35pm tuesday
for some reason Plus Net line speed has been stuck on 1.9 instead of the correct 2.5
Can someone please sort it out
5 REPLIES
Superuser
Superuser
Posts: 12,932
Thanks: 4,229
Fixes: 26
Registered: ‎22-08-2007

Re: Plus net line speed

@CRT,
If this statement is correct, can you please revisit the justification for removing the portal link to the 'current speed' - "It is no longer needed because the problem of the PN profile not updating has gone away, thereby dispensing with the need for the link to this information".
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plus net line speed

@Townman
I think you misunderstood what they meant by "gone away". They mean they couldn't care less if updates don't happen and they don't want the issue of dealing with instances where it doesn't update so it's better if the user is prevented from finding out.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
barny
Grafter
Posts: 34
Registered: ‎17-01-2011

Re: Plus net line speed

The link for current line speed is still shown under "speed faults-information needed to help diagnosis" 23/1 14
and is still showing current line speed 1.9mb on a connection speed of 2880  as stated previously this should be
2.5 in line with the BT profile of 2.54.
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plus net line speed

It's the removal of the official link in https://portal.plus.net/my.html?action=myconnection&?membermenu=connectionsettings we are unhappy about.
See http://community.plus.net/forum/index.php/topic,141226.0.html
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
barny
Grafter
Posts: 34
Registered: ‎17-01-2011

Re: Plus net line speed

@jelv    Yes I have read the item and agree it should not have been removed.