Plus net line speed
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Plus net line speed
06-08-2015 6:26 AM
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for some reason Plus Net line speed has been stuck on 1.9 instead of the correct 2.5
Can someone please sort it out
Re: Plus net line speed
06-08-2015 9:34 AM
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If this statement is correct, can you please revisit the justification for removing the portal link to the 'current speed' - "It is no longer needed because the problem of the PN profile not updating has gone away, thereby dispensing with the need for the link to this information".
In another browser tab, login into the Plusnet user portal BEFORE clicking the fault & ticket links
Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.
If this post helped, please click the Thumbs Up and if it fixed your issue, please click the This fixed my problem green button below.
Re: Plus net line speed
06-08-2015 9:44 AM
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I think you misunderstood what they meant by "gone away". They mean they couldn't care less if updates don't happen and they don't want the issue of dealing with instances where it doesn't update so it's better if the user is prevented from finding out.
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plus net line speed
06-08-2015 11:06 AM
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and is still showing current line speed 1.9mb on a connection speed of 2880 as stated previously this should be
2.5 in line with the BT profile of 2.54.
Re: Plus net line speed
06-08-2015 2:43 PM
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See http://community.plus.net/forum/index.php/topic,141226.0.html
jelv (a.k.a Spoon Whittler) Why I have left Plusnet (warning: long post!) Broadband: Andrews & Arnold Home::1 (FTTC 80/20) Line rental: Pulse 8 Home Line Rental (£14.40/month) Mobile: iD mobile (£4/month) |
Re: Plus net line speed
06-08-2015 5:25 PM
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