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Plus net IP profile needs a nudge.

ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Plus net IP profile needs a nudge.

Hi
Have raised a ticket, number  27202555 .
BT speedtester showing IP Profile as 5500 for 24 hours, but, plus net (https://portal.plus.net/my.html?action=data_transfer_speed) only showing 5000.
Could a member of plus net staff give it anudge please.
Ian
6 REPLIES 6
James
Grafter
Posts: 21,036
Thanks: 5
Registered: ‎04-04-2007

Re: Plus net IP profile needs a nudge.

Hi Ian,
As per my PM earlier this morning, I've now changed this for you.
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Plus net IP profile needs a nudge.

Thanks James
Great support as ever.
Ian
hulls
Grafter
Posts: 1,699
Registered: ‎30-07-2007

Re: Plus net IP profile needs a nudge.

Mine's been on 5000 for weeks, even though my router has been syncing at over 6000.  I'm not too worried really, I don't imagine the difference between 5000 and 5500 would be earth shattering, but is there a way to make it recalculate, without bothering the busy folk at PN?
John
dvorak
Moderator
Moderator
Posts: 29,473
Thanks: 6,623
Fixes: 1,482
Registered: ‎11-01-2008

Re: Plus net IP profile needs a nudge.

You need to hit 6240 for a 5500 profile, what are you getting?
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
scootie
Grafter
Posts: 4,799
Thanks: 1
Registered: ‎03-11-2007

Re: Plus net IP profile needs a nudge.

handy table on here to show what you need to sync at to get which line profile http://www.plus.net/support/broadband/products/faqs_and_guides/dslmax_guide.shtml
hulls
Grafter
Posts: 1,699
Registered: ‎30-07-2007

Re: Plus net IP profile needs a nudge.

Quote from: adiewoo
You need to hit 6240 for a 5500 profile, what are you getting?

That's probably the answer.  I'm usually around the 6200 mark, but it dips above and below it.
John