cancel
Showing results for 
Search instead for 
Did you mean: 

Plodding Upload

Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Plodding Upload

My upload speed is less than 0.8mps( usually 0.5 to 0.65) and has been for ages - been in hospital so have not had time to pursue the matter. First time I complained months ago the nice man in support sent me a replacement modem and intimated that all would be well once I installed it.  I did but it made no difference at all.  Upload speed  has become an issue since I started archiving stuff in the Cloud which takes ages. What do I  do now chaps?  Cry
18 REPLIES
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

Depending upon how far you are from the exchange those speeds could be right for your line.
Could you post your router stats please (http://community.plus.net/forum/index.php/topic,96155.0.html tells you how to find them).
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

Thanks for your interest jelv. Following are the stats you asked for:-
Internet
Connection Information

Link Status: IPv4 connected
IPv6 disconnected
Uptime: 39 days, 11:32:36
Data Transferred (Sent/Received) [MB/GB]: 995.57 / 22.43
Username: <snip>
Password: ********
Remember Password: Yes
TCP/IPv4 Settings

IPv4 State: Enabled
IPv4 Address: 46.208.43.57
Primary DNS: 212.159.6.9
Secondary DNS: 212.159.6.10
TCP/IPv6 Settings

IPv6 State: Disabled
DSL Connection
Link Information

Uptime: 47 days, 17:20:31
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 795 / 14,874
Data Transferred (Sent/Received) [GB/GB]: 1.17 / 25.37
If you need any other info. please let me know.
jim:green username removed mod:end
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

From the link information page can you click details at the top right and post those details please. The page we want looks like this:
[quote=Sample of full router stats]Uptime: 13 days, 19:49:20
DSL Type: ITU-T G.992.1
Bandwidth (Up/Down) [kbps/kbps]: 832 / 8,128
Data Transferred (Sent/Received) [GB/GB]: 1.59 / 10.26
Output Power (Up/Down) [dBm]: 12.3 / 19.9
Line Attenuation (Up/Down) [dB]: 11.0 / 20.5
SN Margin (Up/Down) [dB]: 17.0 / 6.6
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / TSTC
Loss of Framing (Local/Remote): 0 / -
Loss of Signal (Local/Remote): 0 / -
Loss of Power (Local/Remote): 0 / -
Loss of Link (Remote): -
Error Seconds (Local/Remote): 139 / -
FEC Errors (Up/Down): 1 / 0
CRC Errors (Up/Down): 27 / 228
HEC Errors (Up/Down): - / 546
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

Sorry jelv. Was this what you were after? Embarrassed
DSL Connection
Link Information

Uptime: 48 days, 13:24:48
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 795 / 14,874
Data Transferred (Sent/Received) [GB/GB]: 1.22 / 27.14
Output Power (Up/Down) [dBm]: 12.7 / 0.0
Line Attenuation (Up/Down) [dB]: 16.3 / 32.0
SN Margin (Up/Down) [dB]: 11.6 / 7.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 9 / 0
Loss of Signal (Local/Remote): 1 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 189,322 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 3,940 / 212,012
HEC Errors (Up/Down): 3,133 / 1,579,014
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

@Wingco39: Yes it is.
@Anybody: Does anyone know what the normal target noise margin is for upstream?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 38,460
Thanks: 1,031
Fixes: 62
Registered: ‎15-06-2007

Re: Plodding Upload

This is from the point where upstream was uncapped
Rx-Noise=6.1 Tx-Noise=9.2 Rx-Sync=4419 Tx-Sync=888
So I assume 9dB interleaved is normal
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

@Jim He obviously has interleaving off. If 9db is the default, as he's currently showing 11.6 a daytime resync should get some extra upload speed.
With 48 days up time stability obviously isn't an issue!
@Wingco39 Could you try doing a graceful resync in the middle of the day please (wait till tomorrow if needed). To do that click disconnect in the router interface, then power off the router and leave it for a minute or so. Then power it back up and if it doesn't connect automatically after a couple of minutes click connect.
When you've done that please post the full stats as in your last post again. If you could also repost them at least 6 hours later we can see how many errors are being logged.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

OK jelv I'll do that tomorrow. I'm not very graceful though  Grin
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

Link Information

Uptime: 0 days, 0:00:35
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,227 / 15,437
Data Transferred (Sent/Received) [kB/kB]: 21.92 / 42.33
Output Power (Up/Down) [dBm]: 12.8 / 0.0
jelv At 13:21 hrs today
Line Attenuation (Up/Down) [dB]: 15.9 / 31.5
SN Margin (Up/Down) [dB]: 6.0 / 6.1
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 0 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 0 / 0
HEC Errors (Up/Down): 0 / 1
Community Gaffer
Community Gaffer
Posts: 17,674
Thanks: 661
Fixes: 165
Registered: ‎05-04-2007

Re: Plodding Upload

That resync has increased the connection speeds pretty nicely!
From
Bandwidth (Up/Down) [kbps/kbps]:  795 / 14,874
To
Bandwidth (Up/Down) [kbps/kbps]:  1,227 / 15,437
You should be able to get a bit more from your upload now assuming all stays like that.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

And Later:-
DSL Connection
Link Information

Uptime: 0 days, 7:40:13
DSL Type: ITU-T G.992.5
Bandwidth (Up/Down) [kbps/kbps]: 1,227 / 15,437
Data Transferred (Sent/Received) [MB/MB]: 3.15 / 13.40
Output Power (Up/Down) [dBm]: 12.8 / 0.0
Line Attenuation (Up/Down) [dB]: 15.9 / 31.5
SN Margin (Up/Down) [dB]: 6.2 / 5.9
System Vendor ID (Local/Remote): TMMB / ----
Chipset Vendor ID (Local/Remote): BDCM / IFTN
Loss of Framing (Local/Remote): 0 / 0
Loss of Signal (Local/Remote): 0 / 0
Loss of Power (Local/Remote): 0 / 0
Loss of Link (Remote): -
Error Seconds (Local/Remote): 1,533 / 0
FEC Errors (Up/Down): 0 / 0
CRC Errors (Up/Down): 84 / 1,895
HEC Errors (Up/Down): 173 / 13,438
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

That all looks nice - good speeds up and down, noise margin hasn't dropped in the evening and the error rates look about acceptable. Presumably you are now seeing better upload speed.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Wingco39
Grafter
Posts: 25
Registered: ‎23-01-2012

Re: Plodding Upload

Looks better on paper jelv but sometimes speed test results are Ok and at other times not so good.  See attached results from Thinkbroadband.com. speed test. OK I know it's not the "official" BT test but it's a pretty good indication. I'm connected to the router by a couple of TP link plugs and the router is connected to the telephone "master" socket.  Should I just do a reset every so often to get the speed back up again? Undecided
Community Veteran
Posts: 26,739
Thanks: 952
Fixes: 10
Registered: ‎10-04-2007

Re: Plodding Upload

What is the current line speed here: https://portal.plus.net/my.html?action=data_transfer_speed
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)