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Please turn my interleaving off
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- Re: Please turn my interleaving off
Please turn my interleaving off
29-07-2013 8:06 PM
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Hi ,
I have requested my interleave to be turned off in the web site connection tools area but last time this never happened in the end it was turned off through a request on here. Recently it got turned on after a fault which was actually an overhead cable issue which was fixed just before the engineer came to test it.. ironic I know.. anyhow the interleaving wasn't the reason for the issues I had , and id like to get back on the gaming scene so would you please do the honours
Thanks
Rob D
I have requested my interleave to be turned off in the web site connection tools area but last time this never happened in the end it was turned off through a request on here. Recently it got turned on after a fault which was actually an overhead cable issue which was fixed just before the engineer came to test it.. ironic I know.. anyhow the interleaving wasn't the reason for the issues I had , and id like to get back on the gaming scene so would you please do the honours
Thanks
Rob D
Message 1 of 7
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Re: Please turn my interleaving off
30-07-2013 11:26 AM
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Hi there,
That actually triggered an order to switch interleaving back on so it must have been switched off, I've cancelled that order for you.
Adam
Quote I have requested my interleave to be turned off in the web site connection tools area...
That actually triggered an order to switch interleaving back on so it must have been switched off, I've cancelled that order for you.
Adam
Message 2 of 7
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Re: Please turn my interleaving off
30-07-2013 8:35 PM
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So can you confirm if I'm currently running with interleaving on or off? Is there any test I can do or can you tell?
Message 3 of 7
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Re: Please turn my interleaving off
31-07-2013 11:07 AM
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Hi,
I've just discovered that your interleaving is currently turned on still and the order I cancelled was another to turn it on, so it seems the system used to place these orders doesn't look at the context of how things are currently configured. So, I'll need to manually place an order to fix that (should complete tomorrow) as the cancelled order hasn't cleared down I can't raise an other order just yet but I will revisit this later today for you.
Adam
EDIT: just a quick update to say that the cancelled order still hasn't cleared down to allow me to raise a new one. I'll address that tomorrow.
I've just discovered that your interleaving is currently turned on still and the order I cancelled was another to turn it on, so it seems the system used to place these orders doesn't look at the context of how things are currently configured. So, I'll need to manually place an order to fix that (should complete tomorrow) as the cancelled order hasn't cleared down I can't raise an other order just yet but I will revisit this later today for you.
Adam
EDIT: just a quick update to say that the cancelled order still hasn't cleared down to allow me to raise a new one. I'll address that tomorrow.
Message 4 of 7
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Re: Please turn my interleaving off
31-07-2013 10:32 PM
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thanks Adam , I'L wait to hear from you tomorrow
Message 5 of 7
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Re: Please turn my interleaving off
02-08-2013 9:53 PM
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Any news
Message 6 of 7
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Re: Please turn my interleaving off
05-08-2013 11:38 AM
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Hi,
Sorry for the delay. The orders have now all closed off so I've placed one to remove interleaving for you, it'll complete tomorrow. Not convinced it'll be great once it's done as we are seeing a few drops on your line, but we'll see what happens.
Sorry for the delay. The orders have now all closed off so I've placed one to remove interleaving for you, it'll complete tomorrow. Not convinced it'll be great once it's done as we are seeing a few drops on your line, but we'll see what happens.
Message 7 of 7
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